To share the team’s commitment to greet every guest, market the Total Rewards program, promote Caesars Entertainment Inc. products and services, and to provide quality support of dealer and supervisor efforts to create service which creates a great guest entertainment experience.
Greeting new players as they arrive and accommodating any obvious needs.
Facilitates new Total Rewards sign-ups and ensure tracking cards are printed and delivered to the appropriate supervisor(s).
Invokes our Service Recovery Initiative as appropriate.
Helps and assists co-workers toward common goals related to great guest service.
Prints markers to allow guests with a credit line or front money to obtain chips for gaming purposes and to redeem markers; also assists with Global Cash transactions.
Provides and prepares Reg. 6A paperwork or rating slips, documenting player gaming activities. This includes, but is not limited to CTRs, MTLs, W2Gs, aggregate W2Gs, dockets and markers.
Initiates, prepares and takes marker transfers to Main Cashier.
Prepares and completes paperwork for marker redemption to document credit/cash transactions.
Inputs manual player tracking information into the computer system to insure that all information is accurate, and stored for future analysis and referral.
Verifies computer information with written documentation to insure accuracy. Checks guest accounts to ensure information is updated and accurate. Obtains new or restores lost Total Rewards cards from the Total Rewards Center.
Contacts the Cashier Department under the direction of a supervisor or casino manager to activate credit or credit extended beyond established limits. Ensures proper approval is given and proper procedures and documentation is followed.
Requests and administer fills, credits and emergency dumps as appropriate. Performs general maintenance of table games, changes decks, and insures gaming equipment is in proper working order.
Provides instructions for and sells the table games product as appropriate.
Handle reservations and/or other arrangements requested by guest or supervisor.
Accesses CMS to view special messages or any other pertinent information. Maintains discretion due to the sensitive nature of certain information.
Provides assistance with manual tracking when directed (i.e., cash, chips, average bet, time played, etc.)
Ensures that the table games’ areas are properly supplied with necessary materials (including playing cards, dice, etc.)
Assists with co-supervising an assigned pit area, only under the direct guidance of a supervisor.
Demonstrates a pleasant and enthusiastic demeanor at all times.