The Ambulatory Care Phlebotomist works in outpatient settings—clinics, doctor's offices, or labs—collecting blood, urine, and tissue samples from patients. This position performs venipuncture/capillary draws, label specimens, and manage data entry, focusing on high-volume patient interaction, precision, and customer service in a fast-paced environment.
- Performs phlebotomy procedures according to established policies and procedures.
- Organizes assigned work and ensures the workload is completed in an accurate and timely manner while maintaining an emphasis on patient experience, throughput, and coordination.
- Ensure the proper information is provided on the requisition.
- Maintains high specimen quality.
- Operates assigned equipment, performs any required maintenance and performs all procedures in a safe manner as instructed. Maintains equipment in the condition required by department standards.
- Acts as a receptionist, greet patients, and answer phones in the lab.
- Demonstrates flexibility by adapting to changes in assignments. Cross-trained in all areas and willingly takes on higher level tasks and duties in preparation for increased responsibility. Helps team members when necessary to support the workload of the department.
- Performs venipuncture and capillary techniques (heel/finger sticks) efficiently. Also performs and documents simple tests such as EKGs and glucose monitoring, according to established protocols.
- Verifies patient identity with at least two unique identifiers (e.g., Name and Date of Birth), explains procedures, manages patient anxiet, and ensures accuracy in labeling specimens and processes samples, ensuring proper storage and preparation for transport.
- Utilizes electronic health records (EHR) for data entry, orders tests.
- Adheres strictly to HIPAA and infection control standards.
- Provides clear instructions for self-collected samples (like urine or stool) and manages patients who may have adverse reactions, such as fainting.
