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Our people make all the difference in our success.
Village Fertility Pharmacy Group (VFP)—part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group—supports patients on their journey to parenthood through compassionate service and expert clinical support.
As a Pharmacy Senior Technician Representative, you will work within our Operations (OPS) Insurance team, supporting insurance claims, prior authorizations, and related workflows. In this senior role, you will lead by example, serve as a subject matter resource, and help ensure high-quality, compliant insurance processing for our patients and clinic partners.
Key Responsibilities:
Lead the Ops team by example in handling insurance-related tasks, including claims processing, prior authorizations, and issue resolution, while maintaining expected volume and quality.
Serve as a subject matter expert for insurance workflows and best practices.
Mentor and support new team members, with a focus on insurance procedures.
Assist with patient and clinic escalations related to insurance issues.
Participate in special projects and process improvement initiatives within insurance operations.
Support adherence to Quality Assurance standards, emphasizing insurance accuracy and compliance.
Provide coaching or performance feedback to new hires related to insurance responsibilities, as needed.
Qualifications:
Will be required to obtain an active Massachusetts Pharmacy Technician License or MA Pharmacy Technician Trainee License (with ability to obtain full licensure).
CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ, MA or IL).
Minimum 1 year of Operations experience or equivalent.
Minimum 2 years of pharmacy or healthcare experience; insurance processing, claims, or prior authorization experience preferred.
Strong knowledge of insurance workflows, including claims submission and prior authorizations.
Comfortable communicating with patients, insurance companies, and clinics regarding insurance-related matters.
Excellent data entry skills with strong attention to detail and accuracy.
Ability to work independently, meet deadlines, and adapt in a fast-paced, insurance-driven environment.
Strong organizational, problem-solving, and computer skills.
Schedule & Availability:
Primary shift: 9:00 AM – 5:30 PM
Flexibility to cover late shift (10:30 AM – 7:00 PM) as needed.
Must be able to work one Saturday per month, with a weekday off provided.
What We Offer:
Day 1 medical coverage
401(k) with employer match
Paid Time Off
Competitive, comprehensive benefits package
Growth and advancement opportunities within Evernorth / The Cigna Group
Work Location:
Remote position
Preferred states: Massachusetts, Arizona or Illinois
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.