Pharmacy Tech/Consumer Medication Coordinator - Genoa Healthcare - Phoenix, AZ

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're a part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.SM

Summary of Functions:

The Pharmacy Tech/Consumer Medication Coordinator position at Genoa is an essential role that impacts the lives of an underserved population that needs a voice. This position is a liaison between a partner clinic and a Genoa mental health specialty pharmacy. Primary responsibilities include building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan, insurance and the full services of the Genoa pharmacy. A key function will be promoting Genoa services to obtain new consumers and increasing the number of consumers Genoa serves. 

Candidate MUST be a certified pharmacy technician. Our hours are Monday-Friday 8am-5pm. Candidate will perform the duties of a consumer medication coordinator until February, before coming a pharmacy technician in a pharmacy site.

The address for this position is:

3141 North 3rd Ave 

Phoenix, AZ 85013 

Major Duties & Responsibilities:

• Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
• Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
• Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
• Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
• Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
• Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
• Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
• Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
• May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa schedule blood draws and sends samples to the appropriate lab. {Only applicable in clinics that are contracted for these services.}
• Medication delivery when needed and appropriate. {Only applicable in states that are allowed.}
• Check for expiration dates (both on consumer’s medications as well as house account products/standing order meds.)
• Ensure that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc)
• Check for discrepancies (dose changes, discontinued medications, etc).
• Take back expired or discontinued medications for destruction (as long as they are clearly labeled by a pharmacy)
• Reliable transportation and valid driver’s license is required.
• All areas of the job description are subject to state regulations and allowances. {CMC will receive a state specific document that shares state specific regulations and allowances.}

Educational or Skills Requirements:

• Where applicable must be licensed Pharmacy Technician or Medical Assistant background
• PTCB Certification preferred but not required
• Candidates for the position will be subject to a standard reference and background check.
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol.
• Duties require professional verbal and written communication skills.
• Excellent organizations skills

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Stands, walks, lifts and carries up to 30 pounds at one time, bends, turns, stoops, kneels, climbs, and uses many physical motions in performing day to day activities; finger dexterity, gripping, eye-hand coordination, visual acuity.    

Work Environment: 

• Work areas may include: driving an automobile (including potentially difficult driving circumstances with regard to weather and traffic).  Inside locations; noise generated from telephones, computers/printers, and verbal communication, subject to many interruptions, pressure due to multiple demands, exposure to blood and blood borne pathogens, may be presented with emergency or crisis situations.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: pharmacy, technician, retail, customer service, PTCB, pharmaceutical, pharm tech, CPhT, consumer medication coordinator, med tech, med coordinator, mental health, behavioral health, Phoenix, AZ