PFD Specialist 1 (Initial Processing Section (IPS) Supervisor PCN 046088)

Job Description

This position is open to Alaskan Residents only.Please check out the residency definition to determine if you qualify.
What You Will Be Doing:

The Permanent Fund Dividend Division’s PFD Specialist 1 is responsible for creating and maintaining all procedures relevant to the Initial Processing Section (IPS) unit and approving the work completed by the unit. This includes, but is not limited to:

• Develop, implement and modify plans to process internally and externally generated streams of written communication between the division, applicants, state and federal agencies, and third parties (such as debt collectors), ensuring that processing deadlines are met.
• Organize and assign work in collaboration with group leads and satellite office supervisors.
• Provide a training program for state-wide division operational staff (imaging, data entry, mail processing and advanced clerical).
• Supervise and recruit Juneau operational staff (imaging, data entry, mail processing and advanced clerical). This includes supervising between five to seven Office Assistant 1-3’s, two of which are seasonal.
• Perform quality control, independently and through advanced clerical staff.

• Analyze results to assess where process improvements can be implemented.
• Coordinate priorities and processes with other functional managers and supervisors.

Our Mission, Values, and Culture:

The Alaska Permanent Fund Dividend Division’s mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect.

Benefits of Joining Our Team:

The Permanent Fund Dividend Division is a state agency most Alaskan’s interact with. Team members influence public opinion on state service.

Benefits of working for the State of Alaska include a Monday through Friday 8 AM to 4:30 PM workday, covered parking in the parking garage, open parking is in the general parking lots, health insurance, retirement benefits, paid leave, and paid holidays. Please click on the "Benefits" tab at the top of this bulletin for more information.

As a public employee, you may be eligible for the Public Service Loan Forgiveness Program (PSLF), which forgives the remaining balance on certain student loans after 120 qualifying payments have been made. Visit https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for details.

The Working Environment You Can Expect:

This position is located on the 11th floor of the State Office Building in downtown Juneau at the PFD’s largest office. The workspace offers an open floor design that allows natural light into the office

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Supervision: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Assignments include the authority and responsibility to recommend or independently take action to employ (i.e., appoint, transfer, promote), discipline or discharge, or adjudicate grievances of direct reports.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

Minimum Qualifications

A bachelor's degree or the equivalent from an accredited college.

Or Substitution:
Four years of journey level technical experience, researching and auditing documents and explaining policies, procedures, services or requirements to provide technical information in support of an agency or program. The required experience includes work such as PFD Technician 2, Human Resource Technician 2, Retirement and Benefits Technician 2, Tax Technician 3, Regulations Specialist 1, Business Registration Examiner, or Occupational Licensing Examiner with the State of Alaska or the equivalent with another employer.

Or substitution:
Any combination of experience and post secondary education may substitute for the required bachelor’s degree (3 semester hours or 4 quarter hours equals one month of work experience).

Additional Required Information

If selected for an interview, the applicant must provide the following:

• Your last two evaluations
• Two (2) letters of reference or two (2) references we can call

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Workplace Alaska Application Questions & Assistance: Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Corey Bigelow
PFD Operations Manager
(907) 500-0302
corey.bigelow@alaska.gov

Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year