Personal Lines CSR/Manager

Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients’ teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.
• Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.
• Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.
• Maintain accurate and timely documentation in the agency management system.

Policy Support & Administration

• Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).
• Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.
• Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.
• Assist producers with new business workflows and help onboard new clients smoothly.

Cross-Selling & Client Growth

• Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.
• Engage in proactive outreach to ensure strong retention and client satisfaction.
• Build long-term relationships and act as a trusted insurance advisor for the clients you manage.

Compliance & Carrier Coordination

• Ensure all actions comply with state insurance regulations and documentation standards.
• Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.
• Stay up-to-date with carrier products, underwriting guidelines, and market changes.

Qualifications

Required

• At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).
• Active Property & Casualty insurance license (or ability to obtain quickly).
• Strong knowledge of personal lines products, markets, and underwriting guidelines.
• Excellent communication, client-service, and problem-solving skills.
• Proficiency with agency management systems
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Preferred

• 5 or more years of personal lines account management experience.
• Background in a smaller independent agency where adaptability and multitasking were essential.
• Experience quoting across multiple carriers through comparative raters or individual carrier portals.
• Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).

Key Competencies

• Client-first mindset with exceptional service orientation
• Strong attention to detail and accuracy
• Ability to work independently and manage a book of business
• Professional communication and follow-through
• Problem-solving and ability to navigate carrier guidelines
• Comfortable in a small-office, collaborative environment

What We Offer

• Opportunity to grow professionally as the agency expands
• Supportive team culture with room for autonomy
• Competitive compensation
• Licensing and continuing education support
• Flexible work environment (remote/hybrid options may be available depending on experience)