Permitting Systems Business Analyst

The City of Puyallup is seeking a detail-oriented and collaborative professional for the position of Permitting Systems Business Analyst in the Development and Permitting Services Department (DPS). This is an open continuous job posting with a priority application date of May 14th.
It is impactful to join Team Puyallup and provide meaningful work in support of public service and the well-being of our community. We value our culture of demonstrating excellence in our work, being service focused, supporting collaboration, and having integrity in all that we do. We encourage those that share these values to apply to our open positions and/or forward to colleagues who may be ready for their next career advancement opportunity.

Reporting to the Development and Permitting Services Director, this position will serve as the primary administrator of the City’s enterprise permitting software (currently, CityView a Harris Computer System solution). The successful candidate will be responsible for day-to-day management of the permitting system, training users, identifying workflow gaps, implementing changes, and providing user support. The role will also support department leadership with business process analysis, process improvements, key performance indicators, customer service data, and public facing datasets, such as dashboards, informational graphics, and annual reports.

The City of Puyallup is a community of 43,000 and is situated at the foot of scenic Mount Rainier. The city is known as a regional commercial center, and serves its residents and neighbors with a strong, diversified economy. Our employees live in and support a community that has excellent schools, amazing parks and recreational activities, and a vibrant downtown with a variety of restaurants and retail establishments.

• Serves as the system administrator for the enterprise permitting software, oversight of system performance, process improvements, troubleshooting, and system updates. Responsible for integration with other digital systems and applications such as Esri ArcGIS, Revu Bluebeam, the City website, and plan check software.
• Leads change management and process improvement initiatives within the permitting system. Tasks include developing new or revised permit system workflows, procedures, and creating action plans. Trains staff on regular user experience, testing, and implementing configuration improvements to ensure a smooth adoption of updates and new features. Responds to municipal code and fee schedule changes.
• Coordinates with the permit software vendors, project stakeholders, and City Information Technology staff to provide ongoing technical support to permit system end users, report and resolve system bugs, and verify and schedule and system updates. Assures the updates are successfully tested before implementation to the live production environment.
• Develops and delivers training for staff, creates user manuals and documentation, and serves as the primary contact for internal system support.
• Generates and analyzes periodic reports, dashboards, and permit-related performance metrics. Coordinates with department leadership to set permit performance targets and monitor ongoing conformance with established targets. Serves as the reporting liaison between the DPS department and the City’s IT Database Administrator.
• Collects and analyses customer experience data and survey results. Recommends process/customer service improvements, innovative solutions, policy changes and major variations from established policy or practices to meet department goals.
• Uses project management skills in managing permitting initiatives and projects. Assists in identifying and defining process alternatives capable of meeting business needs. Monitors project budget, assuring expenditures are within approved budget.
• Stays informed on permitting technology trends and provides recommendations to leadership on relevant innovations.
• Manages and participates in various special projects and studies.
• Performs other duties as assigned.

Knowledge of:

• Construction and development processes including entitlement and permitting.
• Broad understanding of the permitting operations of municipal government.
• Thorough knowledge of municipal permitting and related software systems.
• City, County, state and federal laws and regulations relevant to land use.
• Process improvement principles and practices, such as task automation, continuous improvement (i.e. Lean), and six sigma methodologies
• Research methods, data collection and sampling techniques, and statistical analysis.
• Complex systems project management including planning, scheduling, monitoring and problem solving.
• Reporting tools such as Power BI to analyze and visualize data in support of policy or operational decisions.
  
  

Ability to:

• Analyze, configure, test, and support permitting systems to meet the operational needs of the City.
• Lead cross-functional system implementations, upgrades, or major process changes.
• Manage complex projects within the constraints of time, budget, and municipal procurement policies.
• Write clear, concise documentation, including training manuals, process maps, and project plans.
• Communicate complex technical concepts to non-technical stakeholders and gather user requirements effectively.
• Demonstrate excellent oral and written communications skills.
• Establish and maintain cooperative and effective working relationships with those contacted in the performance of work; and
• Maintain regular, reliable and punctual attendance.

Education and Experience:
Bachelor’s degree in planning, computer science, management information systems, public or business administration or related field; and three years of experience supporting a permitting system including implementation, configuration and user support, within a municipal planning and community development department. Or, a combination of education, experience, and training that indicates the ability to successfully perform the essential functions of the position listed above.

Preferred Qualifications:

• Experience with CityView or other enterprise permitting solution.
• Lean/Six Sigma certification(s).

Constant use of sight, hearing, and speech abilities to perform essential functions and communicate with others. Constant fine finger manipulation and use of hands and arms in reaching/handling/fingering/ grasping while operating office equipment and computers, preparing written documentation, handling paperwork, etc. Frequent sitting, may be extended at times, while doing desk activities. Frequent bending/twisting at waist/knees/neck while working at desk, worktable, or moving from sitting to standing position. Frequent standing in combination with walking (short distances) throughout work shift in office areas; standing may be extended at times. Occasional lifting/carrying up to 30-pound file boxes, documents, etc. Occasional pushing/pulling force up to 10 pounds opening doors, drawers, and moving materials. Occasional climbing on step stools, ladders, and stairs. Communicates verbally with City staff, vendors and outside agencies in one-on-one settings, group settings and over the telephone. Works primarily indoors in an office environment with low noise levels.

SELECTION PROCESS
Only applications that include the response to the Supplemental Questionnaire will be accepted. Those applicants whose qualifications most closely correspond to the City's current needs will be contacted for testing and/or oral interviews. The appointing authority may conduct second interviews.

Notification – Following submission of application, an email acknowledgment receipt of application is given. Persons selected for an interview and/or testing will be notified by email, normally within 15 working days following the closing date on the job announcement.
Not Selected – No formal notification is usually sent by the City to applicants not selected for an interview or test. Should the same or another position open for which the applicant wishes to apply, he/she must apply online for each new opening.

GENERAL INFORMATION
Essential Functions – The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge, skills and abilities typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to balance the workload.
Hours of Work – Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with one (1) hour lunch.
Union Affiliation – This position is a non-represented position.
Equal Employment Opportunity – The City of Puyallup is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, genetic information, veteran's status or any other basis protected by applicable discrimination laws.
Background - The City of Puyallup will need to obtain the proper background and criminal history information pursuant to RCW 43.43.830/832 for positions where the employee will or may have unsupervised access to children, developmentally delayed persons or vulnerable adults.
Disability – In compliance with the Americans with Disabilities Act, disability will be considered only in the context of an applicant's ability to perform essential functions of the job and to determine reasonable accommodation. Accommodation to participate in the job application and/or selection process for employment will be made upon request with reasonable notice. Please contact the Human Resources Department for further information. The physical demands described in this job announcement are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Identification – Applicants who are offered employment with the City are required to provide proof of identity and authorization to work in the United States within three days of date of hire, as required by the 1986 Federal Immigration Reform and Control Act. A list of acceptable documents verifying identity and authorization to work will be provided to those who are offered employment.
Drug-Free Workplace –The City of Puyallup is a drug-free, tobacco-free workplace.
Note – The provisions of this job announcement do not constitute an expressed or implied contract. Any provisioncontained herein may be modified and/or revoked without notice.