Under general supervision the Permit Technician provides information and assistance to the general public, processes permit applications and performs assigned tasks based on the incumbent’s career path and the needs of the department. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Demonstrates outstanding customer service providing Department information at the public counter, as well as by email and telephone; responds to customer questions regarding building, required permits, permit readiness, project fees and other issues; explains policies, codes, standards, and procedures; answers questions on zoning, land use and planning issues within scope of authority and training.
Reviews and accepts building, development plans and permit applications within scope of training and authority; reviews applications for completeness, calculates and collects applicable fees; verifies proper contractor licensing, provides administrative support services as assigned, processes documents and maintains permit records, files, and activity log.
Creates, updates, and tracks a variety of electronic and paper files, records, applications, reports, and technical documents; enters department and customer information and other data into Town computer systems; accesses and locates information for others; performs records requests; compiles operational information for regular activity reports; monitors expiration dates; closes permits, and assists with retention and destruction of documents.
Researches records through electronic platforms and internal archives to provide customers with specialized, accurate and up-to-date information.
Works with inspector(s), contractors, and owners to schedule inspections. Effectively communicates schedules, changes, and inspection status.
Additional areas of responsibility are required and will include one or more of the following:
Performs a higher level of administrative tasks, such as: writing and tracking violation letters, handling accounts payable, and managing software/website platform(s).
Conducts specific inspections or performs basic plan reviews, based on career path, training and department needs.
Completes or assists with zoning clearances and/or zoning inspections, based on the individuals career path and/or needs of the department.
Acts as the transmittal agent, working closely with both internal and external contacts; submitting and tracking reviews, while working with applicants, contractors, architects, and engineers to obtain required documents/information.
Performs other related duties as assigned or required.
The right individual may also be tasked with training and mentoring new Permit Technician’s with the same or lessor responsibilities.
Must possess State of Arizona Driver's license.
A current Permit Technician Certification is required upon hire or within the specified timeframe allotted in the offer letter.
Required Knowledge of:
Town policies and procedures.
Policies, procedures, regulations, operations, and services of Community Development Department.
Applicable Federal, state, and Town codes, laws, statutes, and ordinances.
Geography, roads, and landmarks of Town and surrounding areas.
Office administration processes and procedures.
Customer service standards and protocols.
Record keeping and file maintenance principles and procedures.
Business and personal computers, and specialized software applications.
Required Skill in:
Explaining rules and regulations, and Town codes, policies, and procedures.
Entering information into a computer system with speed and accuracy, and maintaining electronic records, files, and databases.
Providing effective customer service and dealing tactfully and courteously with the public.
Operating standard office equipment, and a personal computer utilizing standard software.
Establishing and maintaining effective working relationships with co-workers and the public.
Communicating clearly and concisely, both verbally and in writing.
Ability to interpret and understand blueprints, schematics, zoning maps and other types of simple drawings.
High school diploma or GED equivalent; AND 1 year of satisfactory performance as a Permit Technician, preferably with a government agency; OR have met all the requirements of the Permit Technician Career Ladder; OR by recommendation of the Chief Building Official.
