Performance Consultant - Automation Specialists

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Performance Consultants - Automation Specialists

Location: India (Remote)

The Automations Specialist will be part of a new remote Customer Experience (CX) Team, delivering excellence through a collective model. This team will comprise of a CX Manager, CX Adviser, an Operations specialist, a Dashboarding specialist and the Automations specialist. The Automation specialist is responsible for designing, developing, and maintaining scripts and automation solutions using primarily PowerShell to streamline and automate various IT tasks for Riverbed engagements. The CX Manager will ensure alignment with both the DPC delivery methodology and Riverbed solution best-practice. Candidates must therefore have a strong IT background in script development and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar.

What you will do

• Writing and maintaining complex PowerShell scripts and modules to automate repetitive administrative tasks (user provisioning, patching, backups).
• Creating and optimizing scripts for configuration management, deployment pipelines (CI/CD), and system monitoring.
• Developing custom cmdlets and functions to extend PowerShell functionality for specific organizational needs.
• Developing Liquid templates to meet customer requirements in Runbooks
• Integrating PowerShell scripts with Microsoft Azure (Azure PowerShell), Office 365, SharePoint, Active Directory, and other Microsoft services.
• Collaborating with DevOps, system administrators, and security teams to standardize automation practices and enforce compliance.
• Debugging and troubleshooting scripts, analysing errors, and ensuring idempotency and error handling.
• Documenting scripts, modules, and automation workflows for future maintenance and knowledge sharing.
• Implementing security best practices in scripts: credential management, secure string handling, and execution policy adherence.
• Monitoring and optimizing script performance, minimizing execution time, and reducing resource consumption.
• Staying current with PowerShell versions, new cmdlets, Desired State Configuration (DSC), and emerging automation tools (Azure Automation, Desired State Configuration).
• Earn a Trusted Advisor status with customers and provide a vision around performance management maturity and best practices.
• Analyse and understand customer’s IT organization, requirements and processes, and use this knowledge to assist in achieving full adoption and utilization of Riverbed’s solutions to maximize ROI and business value
• Work directly with customers, colleagues and other stakeholders to achieve project goals remotely
• Producing solutions to fulfil customer needs within budget and schedule constraints
• Ability to form and create successful ongoing relationships and collaboration across internal Riverbed teams, partner community and customer teams.
• Identifying ongoing service improvements, implementation of best practice procedures and collaboration initiatives with customer and partners.
• Manage communications of a technical nature to all stakeholders (customers, partners, approved subcontractors and account managers).

What makes you an ideal candidate

• Bachelors, or master’s degree in computer science or equivalent professional experience
• Proficiency in PowerShell (desired PowerShell 5.1 or PowerShell 7+) and LiquidJS, including scripting, module creation, and Desired State Configuration (DSC).
• Minimum of 3+ years of professional experience automating Windows environments using PowerShell scripts.
• Strong understanding of Windows Server administration, Active Directory, Group Policy, and IIS.
• Familiarity with Azure services and Azure PowerShell cmdlets for cloud automation.
• Experience with version control (Git, Azure Repos) and integrating scripts into CI/CD pipelines (Azure DevOps, Jenkins).
• Excellent problem-solving skills and ability to debug complex scripts in production environments.
• Strong written and verbal communication skills to collaborate with cross-functional teams.
• Technical problem-solving & troubleshooting skills with demonstrated ability to learn quickly
• Excellent speaking, business writing and presentation skills.
• Ability to communicate & present effectively at all levels up to senior management & C-Suite, with technical and non-technical audiences.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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