Payments-Rails-Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Global Payments API Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Writes the requirements, epics, and user stories to support product development 
• Supports API governance activities including consistency of standards, naming conventions, and backward-compatibility considerations
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills, with experience producing clear requirements and stakeholder updates for mixed technical/non-technical audiences
• Experience in product life cycle activities including discovery and requirements definition
• Proficient knowledge of the product development life cycle
• Developing knowledge of data analytics and data literacy
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience working on API-based products or platforms, including translating client needs into well-defined API requirements
• Experience collaborating with engineering on API specifications (e.g., OpenAPI/Swagger) and reviewing changes for completeness and clarity
• Demonstrated ability to write high-quality epics, user stories, and acceptance criteria that engineering teams can execute with minimal rework
• Familiarity with client onboarding / implementation for APIs and partnering with sales, servicing, or implementation teams
• Experience supporting production API products (incident learnings, root-cause themes, operational readiness)
• Experience with developer portals or self-serve enablement patterns (docs, examples, SDKs, sandbox concepts)
• Experience in payments (e.g., RTP, ACH, wires, ISO 20022, payment initiation) or treasury services products

• Leverage AI tools to frame powerful presentations