Payment Reconciliation Team Member I

We are so glad you are interested in joining Sutter Health!

Organization:

S3-Sutter Shared Services-Valley

Position Overview:

Responsible for sorting, batching and logging all clients correspondence and payments. Obtains missing Explanation of Benefits (EOB) scans and indexes batch information. Manages printing and mailing of all outgoing checks. Works with supervisor or manager to resolve any ongoing issues.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

CORRESPONDENCE & INCOMING MAIL:

• Receive and sort incoming mail by type

• Batch correspondence and scan

• Index correspondence batches

• Re-route miscellaneous documents to appropriate department

RECONCILIATION OF BANK ACTIVITY TO ERA/EOB’s AND MANUAL BATCHING:

• Daily review of prior day activity in cash hub management tool for matching Electronic Funds Transfer (EFTs) to Electronic Remittance Advices (ERAs)

• Log in to appropriate health payer website to obtain missing Explanation of Benefits (EOBs)

• Enter manual batches, deposits and counts in batch log within cash hub management tool

• Identify and report patterns within the deposit process that create recurring problems that affect the daily deposits

• Prepare bank deposits for electronic processing to bank and balance to batch log

• Scan manual batches and index

• Pull bank returned check notifications and batch for processing

CHECK PRINTING & OUTGOING MAIL:

• Collaborate for check printing process

• Sort checks and match to backup documents as needed

• Prep checks for mailing by running through mail inserter

• Prep outgoing mail for courier pickup

• Process and scan checks returned to Sutter into scan queue

PROCESS CREDIT CARDS:

• Process virtual credit card payments from payers and batch for payment posting daily

• Record amounts processed on cash hub management tool batch log

• Pull credit card disputes and batch for processing

TRACK & REPORT OUT DAILY ON KEY PERFORMANCE INDICATORS:

• Volume of mail received

• Item count of checks processed

• Item count of credit cards processed

• Item count of co-pay batches processed

• Item count of correspondence batches processed

EDUCATION:

High School Diploma or GED

SKILLS AND KNOWLEDGE:

Ability to read, comprehend, and apply policies, procedures, practices and recordkeeping requirements.

Ability to learn and understand business processes, workflows, concepts, and terminologies quickly.

Ability to compute and apply basic mathematical functions and computations, including percentages, decimals and prorated amounts.

Demonstrates critical thinking skills with the ability to recognize, research and resolve questionable data, and to determine solution or next steps.

Ability to communicate through verbal and written means, and to understand and follow verbal and written instructions.

Organization skills and attention to details.

Displays a customer service focus in all decisions and actions.

Ability to prioritize workload to complete assignments accurately and timely.

Ability to interact and maintain effective working relationships with those contacted in the performance of required duties.

Ability to work effectively in a dynamic and fast-paced environment with changing business priorities.

Ability to maintain and work discreetly with confidential information.

Ability to use essential applications and/or databases associated with the role’s duties and responsibilities.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.21 to $38.10 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.