Patron Services Manager

The Harrisburg Symphony Orchestra is currently hiring for a Patron Services Manager. Please refer to the job description below for more information. Interested candidates are asked to submit a cover letter and resume to jobs@harrisburgsymphony.org.

Job Title: Patron Services Manager
Status: Full-Time Exempt
Reports To: Director of Communications & Engagement
Supervises: Box Office Staff and Volunteers
Updated: January 2024

The Harrisburg Symphony is seeking a self-driven, organized, outgoing customer service-oriented professional for the full-time exempt position of Patron Services Manager.

Reporting to the Director of Communications & Engagement, the Patron Services Manager is responsible for the day-to-day operations of the box office and takes ultimate responsibility for satisfactory customer service experiences. In this role, the right candidate will oversee HSO (Harrisburg Symphony Orchestra) box office associates and coordinate the HSO volunteer program (recruiting, training, and being point of contact for scheduling). This role will also be actively involved in managing the front of the house at all HSO Masterworks, Capital Blue Cross POPS, and Summer Series concerts.

Duties and Responsibilities

Box Office/Ticketing

• Maintain and operate the Orchestra’s ticketing system and serve as the primary liaison and contact for all Symphony patrons regarding ticketing.
• Oversee and manage the subscription renewal process.
• Maintain accurate records of all ticket-related transactions.
• Prepare and provide accurate reports of ticket sales activity
• Assist in the development and implementation of ticket sales promotions as they arise.
• Log and deposit check payments received by the organization and provide reports to the Finance Director.

Concerts

• Responsible for attending all Masterworks (7 weekends), Capital Blue Cross POPS (5 weekends), and Summer Series concerts (5 evenings).
• Front of House manager for every concert.

Management

Box Office Associates

• Hire, train, and oversee Box Office Associates.
• Develop and maintain documentation and training material on Box Office policies and procedures.

Volunteers

• Recruit, train, and oversee HSO concert volunteers.
• Responsible for planning and implementing a yearly volunteer training session before the concert season starts.
• Keep all supplies up to date, including water, snacks, name tags, etc.

General Administrative

• Answer phones and keep automated telephone system updated.
• Serve as office contact for supplies, copier needs, building issues, etc.
• Work with Director of Development to open mail, data in-put donations, run reports, and prepare donor acknowledgement letters, as well as assist with special events as needed.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree
• Experience with customer service management (CRM) programs (preferably PatronManager)
• Ability and willingness to learn new software and skills
• Real-life experience in sales/customer service
• Impeccable written and verbal communication skills
• Ability to keep calm, productive, and pleasant in a job that requires attention to several different operations simultaneously
• Knowledge of classical music a plus, but not required
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
• Valid driver’s license
  

Employment contingent on successful completion of background check

Position Type and Expected Hours of Work

This is a full-time, salaried position in Harrisburg, PA reporting to the Director of Communications & Engagement. Typical hours are Monday through Friday 8:30 a.m. until 5:00 p.m. Box Office hours are Wednesday through Friday, 10:00 a.m. until 2:00 p.m. and this position is required to be in the office during those specific hours. The office works on a hybrid system with the ability to work at home and in the office.

Employment contingent on successful completion of background check

Compensation
• Starting salary $40,000
• 3% retirement contribution
• Health, life, and disability insurance (effective three-months after initial hire date)
• Cell phone stipend
• Compensatory time off for concert weekends (effective immediately)
• Remote hours available

Apply
Send cover letter and resume to jobs@harrisburgsymphony.org

The Harrisburg Symphony Association does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, marital status, political affiliation, disability, genetic information, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.