Patient Relations Coord - UPMC East/McKeesport

UPMC is currently hiring a fulltime Patient Relations Coordinator to join our team!

Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Patient Relations Coordinator opportunity offers many ways for you to get involved!

UPMC is currently seeking an organized and detail-minded individual to fill a fulltime Patient Relations Coordinator role supporting both our UPMC East and UPMC McKeesport campuses. This position will be scheduled Monday thru Friday – 8 am to 4 pm.

Candidates will be placed into the appropriate job title/salary grade based on experience and education.

Apply today to see where your career can go!

Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

• Participate on committees related to family-centered care or service excellence.
• Assist volunteer activities associated with the Patient Representative function.
• Carry out requirements of complaint management policy and procedure.
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Accurately document and report accounts of problems and activities on behalf of patients and families.

• Bachelor's degree and 1 year of customer service experience; or an Associate's degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
• Ability to command resources, influence peers and multi-task.
• Understand and apply quality improvement principles.
• Excellent written and verbal communication and organizational skills.
• Strong computer skills and ability to work independently.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran