Patient Coordinator– Hormone, Peptide & GLP Therapies

Job Title: Patient Coordinator

The Wellness Patient Coordinator serves as the primary point of contact for patients, guiding them through their care journey across hormone optimization, sexual health, and weight-loss programs. This role is responsible for fostering strong patient relationships, ensuring seamless communication, managing prescription order refills, and driving business growth by closing sales and renewing memberships.

Key Responsibilities:

Patient Communication & Guidance

• Serve as the main liaison for patients, providing compassionate support and clear communication throughout their care journey.
• Educate patients on treatment plans, services, and membership benefits.
• Proactively check in with patients to monitor progress and address concerns.

Care Coordination

• Guide patients through scheduling, follow-up appointments, and treatment milestones.
• Collaborate with clinical staff to ensure a smooth patient experience.

Prescription Management

• Coordinate and manage prescription order refills, ensuring timely and accurate processing.
• Liaise with pharmacies and providers to resolve any prescription issues

Sales & Membership Management

• Present and explain membership options, treatment packages, and wellness services.
• Close new patient enrollments and renew existing memberships.
• Meet or exceed monthly sales and retention targets.

Administrative Support

• Maintain accurate patient records and documentation in the practice management system.
• Assist with front desk duties as needed, including answering phones and greeting patients.

Qualifications

• Experience in patient coordination, medical office administration, or wellness sales preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Sales acumen and comfort with membership-based business models.
• Knowledge of hormone optimization, sexual health, or weight loss programs is a plus.

Core Competencies

• Patient-centered mindset
• Sales and relationship-building skills
• Organizational and time-management abilities
• Team collaboration
• Adaptability and problem-solving