Patient Care Technician I, Full Time, Primary Care, Byram

Front Desk Duties (Primary Role – Byram Primary Care):

• Greet and check in/check out patients in a professional and friendly manner
• Verify insurance, collect co-pays, and update patient demographics
• Complete insurance referrals
• Schedule appointments and maintain schedule in EMR system
• Answer phones, respond to patient inquiries, and route messages appropriately

• Maintain accurate documentation in the electronic medical record (EMR) system

   

   

Patient Care Technician (PCT) Duties (Floating Role):

• Room patients and obtain vital signs (blood pressure, temperature, pulse, etc.)
• Prepare patients for exams and assist providers during visits
• Perform EKGs, and point-of-care testing (as trained)
• Maintain exam rooms, stock supplies, and ensure cleanliness standards are met
• Assist with patient flow to ensure timely and efficient care
• Follow all clinical protocols and infection control guidelines

Additional Responsibilities:

• Float between Hackettstown Family Medicine and AMG Primary Care at Byram as needed (mileage reimbursement applied, if applicable)
• Collaborate with clinical and administrative teams to support daily operations
• Provide excellent customer service and maintain patient confidentiality
• Adapt to changing workflows and assist with special projects or coverage needs
• Participate in training and ongoing development for both front desk and clinical duties