Patient Account Specialist

Company Description

Brighter Strides ABA has been transforming the lives of children on the autism spectrum since 2020 through individualized, compassionate care. We specialize in Applied Behavior Analysis (ABA) therapy and provide services nationwide.

Our mission is to make a meaningful difference for the children, families, and communities we serve - one child at a time.

Patient Account Specialist

In this role you will serve as the primary point of contact for clients with patient responsibility (PR) questions, concerns or confusion across multi-state operations. You are expected to deescalate & resolve client concerns professionally by providing personal guidance and payment support.

Key responsibilities:

• Handle inbound client calls related to patient responsibility balances.
• Assist the client intake team by explaining complex insurance coverage details to new clients in clear, simple terms to set accurate cost expectations.
• Navigate multiple systems during live calls to resolve client concerns efficiently.
• Verify claims processing against insurance benefit details to troubleshoot, resolve & ensure proper claims processing.
• Troubleshoot & resolve patient balance confusion using claims processing, benefit details, and payment data.
• Work with clients to arrange & process payments & custom payment plans.
• Maintain meticulous documentation of client interactions and payment arrangements.

Email resume to: [email protected]