Patient Account Rep-Full time-Days- Waterloo

Employment Type:

Shift:

Join the MercyOne FAmily! We are looking to hire a Patient Account Rep.

As a Patient account rep at MercyOne,usea customer-focused approach in response to billing andcollectioninquiresforhospital relatedservices.Prepares necessary paperwork for billing of hospital services and responds to patient concernsregardingsuch services or billing.Serves patients of all ages.This position has the responsibility for following the philosophy,objectives,policiesand procedures ofMercyOneMedical Center - Dubuque.

Customersincludepatients, families, referral visitors, co-workers, volunteers, physician offices, insurance companies,attorneysand thegeneral public.

General Requirements:

Adheres to the principles of caring and expected behaviors outlined inMercyOneMedical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent withMercyOneMedical Center's Mission and Values.

Maintains a working knowledge of applicable Federal,Stateand local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and proceduresin order toensure adherence in a manner that reflects honest,ethicaland professional behavior.

Performs other duties consistent withpurposeofjobas directed.

Performs billing procedures forMercyOneMedical Center hospital services. Generates billing information accessing electronic systems and following established procedures.

Initiates follow up procedures on unpaid claims according to hospital policy. Reviews all unpaid claims on a regular scheduled basis with insurance companies.

Responds to third party requests, attorneys, etc. withinappropriate timeframes.

SKILLS AND ABILITIES REQUIRED:

• Must beaccurateand thorough in performing job functions.

• Musthave effective telephone communication skills.

• Must have the ability to adjust to frequent interruptions and function well under pressure.

• Must have the ability to develop,organizeand implement new processes independently.

• Mustpossessstrong interpersonal skills anddemonstratethe ability to interact with others in a helpful and courteous manner.

• Must have the ability toanticipateand stay ahead of problems, prioritize workload.

• Must have the ability to type 40-45 words per minute andoperateCRTkeyboard, and other mechanical devices.

Education:

• High school diploma or GEDrequired.Degreefrom higher level education degree that requires a high school diploma or GED as a pre-requisite is alsopermitted.

• Business college courses or associate degree preferred.

• One to two years medical billing experience preferred.

• HospitalServices knowledgepreferred.

• Hands on knowledge of electronic billingsystem.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.