Patient Account Rep-full time-Days

Employment Type:

Shift:

Join the MercyOne FAmily! We are looking to hire a Patient Account Rep.

As a Patient account req at MercyOne,usea customer-focused approach in response to billing andcollectioninquiresforhospital relatedservices.Prepares necessary paperwork for billing of hospital services and responds to patient concernsregardingsuch services or billing.Serves patients of all ages.This position has the responsibility for following the philosophy,objectives,policiesand procedures ofMercyOneMedical Center - Dubuque.

Customersincludepatients, families, referral visitors, co-workers, volunteers, physician offices, insurance companies,attorneysand thegeneral public.

General Requirements:

Adheres to the principles of caring and expected behaviors outlined inMercyOneMedical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent withMercyOneMedical Center's Mission and Values.

Maintains a working knowledge of applicable Federal,Stateand local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and proceduresin order toensure adherence in a manner that reflects honest,ethicaland professional behavior.

Performs other duties consistent withpurposeofjobas directed.

Performs billing procedures forMercyOneMedical Center hospital services. Generates billing information accessing electronic systems and following established procedures.

Initiates follow up procedures on unpaid claims according to hospital policy. Reviews all unpaid claims on a regular scheduled basis with insurance companies.

Responds to third party requests, attorneys, etc. withinappropriate timeframes.

SKILLS AND ABILITIES REQUIRED:

• Must beaccurateand thorough in performing job functions.

• Musthave effective telephone communication skills.

• Must have the ability to adjust to frequent interruptions and function well under pressure.

• Must have the ability to develop,organizeand implement new processes independently.

• Mustpossessstrong interpersonal skills anddemonstratethe ability to interact with others in a helpful and courteous manner.

• Must have the ability toanticipateand stay ahead of problems, prioritize workload.

• Must have the ability to type 40-45 words per minute andoperateCRTkeyboard, and other mechanical devices.

Education:

• High school diploma or GEDrequired.Degreefrom higher level education degree that requires a high school diploma or GED as a pre-requisite is alsopermitted.

• Business college courses or associate degree preferred.

• One to two years medical billing experience preferred.

• HospitalServices knowledgepreferred.

• Hands on knowledge of electronic billingsystem.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.

Want to learn more about MercyOne Genesis?Click here:MercyOne Genesis | Stronger. Together. As One!

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Familiesbenefitfrom the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center,establishedin 1869, is one of the largest employers in the Quad Cities, with a workforce ofnearly 5,000employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging,labandweightmanagementservices. Recognition includes IBM Watson top15 health system, Leapfrog “A” safety grade, U.S. Newstoprankedhospital, national quality leadership, IT Most Wired, nursing excellencedesignationsand Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.