Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full-time job in Nashville, Tennessee.The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.Patient Service RepresentativeRoles & Responsibilities:
Perform patient registration, scheduling, insurance verification, and authorization processing
Schedule surgeries, procedures, pre-admission testing, and follow-up appointments
Provide excellent customer service to patients, providers, and visitors
Coordinate communication between patients, physicians, payors, and hospital departments
Maintain accurate records through data entry, scanning, and documentation
Support referrals and ensure compliance with hospital policies and confidentiality standards
Required Skills & Qualifications:
Minimum of 2 yrs.work experience working in a patient access fast-paced healthcare environment.
Insurance Verification Experience
Healthcare Scheduling Experience
Medical Terminology Highly Preferred
Bilingual English/Spanish Highly Encouraged to Apply
Experience working with managed care health plans
Excellent patient registration skills
Excellent customer service and telephone etiquette required
Solid knowledge of medical terminology
Proficient computer skills; internet, typing, data entry
High School Diploma (Equivalent) or Higher
About Nashville General HospitalNashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.Our benefits include:
Benefits begin on the first day of the month after one full calendar month of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Onsite Gym
Free Parking for all employees
Join our team at Nashville General Hospital. Apply today!
