Job Summary: The Patient Access Principal Trainer develops, delivers, and maintains training for all Patient Access functions. This role creates instructional materials, supports training environments, and provides classroom and technical instruction to new and existing staff. The Principal Trainer partners with leaders, subject matter experts, and IT Analysts to ensure training is accurate, current, and aligned with organizational workflows. Through clear communication and ongoing support, the role helps ensure Patient Access staff perform effectively and consistently.
Job Function:
1.Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office).
2. Designing, developing, and maintaining instructional training materials.
3. Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions.
4. Assisting with building and testing of training environments and providing support and troubleshooting issues.
5. Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.
6. Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session.
7. Presenting information verbally and in writing in a clear and easy-to-understand manner.
8. Following up with trainees outside of the classroom to offer additional support.
9. Serving as an expert educator to internal staff.
10. Training and credentialing additional classroom trainers as needed.
11. Training staff and end users by teaching technical topics as needed.
12. Creates rosters, certificates of completion, and maintains accurate records of student attendance.
13. Works with IT Application Analysts to continually improve the quality and functionality of online documentation.
Work Schedule: 80 hours bi-weekly
Qualifications /Training:
Licenses/Certifications/Registrations/Education: