Patient Access Associate – AI Quality & Operations

Voxology is redefining patient engagement with AI-driven solutions designed to streamline healthcare access and administrative processes. Our mission is to enable healthcare providers to deliver effortless, patient-centric experiences.

Through advanced conversational AI, we power seamless communication across voice, text, and chat—reducing wait times, improving access, and enhancing the overall patient experience. By integrating with leading EMRs, we simplify the end-to-end patient journey, from scheduling and intake to financial clearance and follow-up, allowing providers to focus on delivering exceptional care.

We’re looking for a healthcare front office professional to help improve the quality and accuracy of AI-driven patient interactions.

This is a part-time (5–10 hrs/week), remote role where you’ll review real patient calls, identify issues, and help refine how AI agents handle scheduling, intake, and patient communication.

If you’ve worked at a front desk, call center, or in patient access, this is a great opportunity to get exposure to AI while leveraging your real-world experience.

• Listen to recorded patient calls and review transcripts
• Identify issues in conversations (missed scheduling opportunities, incorrect responses, confusing workflows)
• Provide clear, actionable feedback on what should have happened instead
• Tag and label conversations (patient intent, outcomes, error types)
• Ensure AI workflows align with real-world front office processes
• Identify patterns and recurring issues across interactions

• 1+ year experience in a healthcare front office role, such as:
• Patient Access Representative
• Medical Receptionist
• Scheduling Coordinator
• Healthcare Call Center Agent
• Strong attention to detail
• Comfortable reviewing calls/transcripts and providing structured feedback
• Understand how real patient conversations and workflows operate

• Experience with EMRs (Athena, NextGen, Epic, etc.)
• Exposure to scheduling, insurance verification, or referral workflows
• Prior QA, auditing, or call review experience

• Work on real-world AI used by healthcare providers
• Directly impact patient experience and access to care
• Flexible, part-time schedule
• Strong entry point into healthcare + AI

• Location: Remote
• Time Commitment: 5–10 hours per week
• Compensation: $20–$40/hour (based on experience)