Company Description
Industrial Tractor Parts (ITP) is a premier distributor of undercarriage parts across the U.S. Founded in 1956, we’ve delivered high-quality products and reliable service for 70 years. We specialize in dozers, excavators, and track loaders, offering a comprehensive selection of track chains, sprockets, idlers, rollers, and more. Our expert team is committed to fast delivery, competitive pricing, and exceptional customer support.
Core Values
- Built on trust, proven in the field – Earned through honesty, hard work, and follow-through.
- Respect the crew – Customers, teammates, and suppliers all get treated right.
- Deliver on every commitment – If we say we’ll deliver, we deliver.
- Move with urgency, maintain high standards – Act quickly without cutting corners.
Role Description
We’re looking for a Parts Sales Specialist to join our Cedar Lake, IN location. This is a full-time, on-site, key role in driving the branch’s overall future success. The ideal candidate is hands-on, goal-oriented, and ready to take ownership of branch performance. This position also includes warehouse responsibilities.
Key Responsibilities
- Professionally and accurately assist customers with part inquiries in person, over the phone, and via email
- Build and maintain strong, long-term relationships with customers and equipment dealers to foster loyalty and drive repeat sales
- Look up parts, check inventory availability, and recommend appropriate products
- Prepare accurate quotes, process sales orders from start to finish, and follow up to ensure an exceptional customer experience
- Identify and pursue new sales opportunities to achieve or exceed revenue targets
- Pick, ship, receive, label, and organize inventory efficiently
- Load/unload shipments, process vendor invoices, and maintain accurate records
- Operate a forklift to load/unload trucks (training provided if needed)
- Learn and operate a track press (training provided)
- Maintain a clean, safe, and organized work environment that reflects company standards
Perform other responsibilities as assigned by the General Manager
Qualifications & Requirements
- High school diploma required; college coursework a plus
- 3–5 years of experience in sales, ideally in parts distribution, undercarriage, or heavy equipment
- Strong mechanical knowledge
- Proven relationship-building skills and a customer-focused mindset
- Hands-on, results-driven approach with strong communication, organizational, and decision-making abilities
- Computer literate with basic knowledge of Microsoft Office
- Comfortable using the internet to source technical information and verify part numbers
- Ability to lift/move 25 lbs. regularly and up to 100 lbs. with assistance, following safe handling practices
- Willingness to work in a warehouse and occasional outdoor environments; noise levels consistent with standard business operations
- Team player
Benefits
- 401(k) with company match
- Comprehensive health insurance
- Paid time off and holidays
- Training and professional development opportunities
- Supportive, team-oriented work environment
- And more
Additional Information
- Some travel may be required for customer visits
- This is a full-time, on-site position in Cedar Lake, IN
