Parts Counterperson - Mercedes-Benz of Walnut Creek

Mercedes-Benz of Walnut Creek is looking for a Parts Counterperson to join our team!

Salary: $50,000 to $130,000 

Why work for Mercedes-Benz of Walnut Creek?

More than half of our employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter!

Do we have fun or are we like every other dealership?

These are some things that differentiate us from everyone else:

• PB&J bar, noodle station, cereal station
• We Ping pong tournaments
• Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department!
• Community events
• Monthly employee events
• Celebrity clientele
• And so much more!

How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

• We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
• We are the #1 EQ Mercedes-Benz dealership in the country.

Mercedes-Benz of Walnut Creek is a Sonic Automotive Dealership. At Sonic Automotive, we believe in providing an exceptional experience for both our guests and our teammates. Please visit our career page at https://jobs.sonicautomotive.com/culture.

The Parts Counter is responsible for providing prompt, accurate, and professional parts support to dealership service technicians and retail/wholesale customers. This role plays a key part in ensuring efficient service operations, maintaining inventory accuracy, and delivering a positive customer experience.

Responsibilities:

• Assist service technicians and customers in identifying, selecting, and purchasing automotive parts and accessories
• Accurately interpret parts diagrams, manuals, and electronic catalogs
• Process parts orders, returns, and invoices in the dealership management system (DMS)
• Maintain proper inventory levels through stocking, counting, and replenishment activities
• Receive, verify, and shelve incoming parts shipments
• Communicate availability, pricing, and delivery timelines clearly and professionally
• Keep the parts counter and storage areas clean, organized, and compliant with safety standards
• Collaborate with Service Advisors, Technicians, and the Parts Manager to ensure timely job completion
• Handle warranty parts and core returns in accordance with manufacturer and dealership guidelines
• Follow all dealership policies, procedures, and customer service standards

• Previous experience in an automotive dealership parts department or related industry preferred.
• Strong knowledge of automotive parts, components, and terminology.
• Ability to use electronic parts catalogs and dealership management systems (CDK, Reynolds & Reynolds, etc.).
• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills.
• Ability to multitask and perform well in a fast‑paced environment.
• Basic computer proficiency and data entry skills.

Required:

• All applicants must be authorized to work in the USA.
• Valid driver's license and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The Parts Counter Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availbility
• Sundays off

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.