Parts Counter Associate - Heavy Equipment Dealership

Description

Department:

Parts Department

Reports To:

Parts Manager

Location:

Odessa, TX

Job Overview

Cisco Equipment Rentals is seeking an experienced and customer-focused **Parts Counter Associate** to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service.

Key Responsibilities

Customer Service

• Assist walk-in and call-in customers with parts inquiries and purchases.
• Provide expert guidance on parts compatibility and availability.
• Ensure a high level of customer satisfaction by addressing needs promptly and professionally.

Parts Sales

• Promote and sell parts and accessories to customers and technicians.
• Identify opportunities to upsell or cross-sell parts and services.
• Process customer orders accurately and efficiently, including quotes, invoices, and payments.

Inventory Management

• Maintain an organized and accurate parts inventory.
• Conduct regular inventory counts and assist with stock replenishment.
• Monitor parts usage trends and provide feedback to the Parts Manager on inventory needs.

Technical Support

• Utilize parts catalogs, diagrams, and systems to identify and locate specific parts.
• Collaborate with technicians and service teams to fulfill parts requests promptly.

Safety and Compliance

• Adhere to all safety protocols and company policies.
• Maintain a clean and organized workspace in compliance with standards.

Requirements

Qualifications

Education:

• High school diploma or equivalent required; additional technical or vocational training preferred.

Experience:

• 2+ years of experience in a parts counter or similar role, preferably in heavy equipment, automotive, or industrial sectors.
• Familiarity with heavy equipment brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, or John Deere is a plus.

Technical Knowledge:

• Proficient in using parts catalogs, inventory systems, and related software.
• Strong understanding of mechanical and technical aspects of heavy equipment parts.

Skills:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling parts and transactions.

Physical Requirements:

• Ability to lift and carry parts and equipment (up to 50 lbs.).
• Comfortable working in a fast-paced and physically active environment.

Licenses and Certifications:

• Valid driver’s license required.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional growth and training.
• A positive and supportive work environment.

Join Our Team

At Cisco Equipment Rentals, we pride ourselves on delivering top-tier service and expertise. If you are passionate about heavy equipment and enjoy providing exceptional customer service, we encourage you to apply.