Description
The Visitor Services Associate supports daily park operations by providing front-line customer service, assisting visitors, and supporting facility and administrative functions. This role serves as a primary point of contact for park visitors, vendors, volunteers, and program leaders while assisting with reservations, cashiering, facility monitoring, and general operational support.
This role reports to the Park Operations Manager.
- Work Location: On-site at Memorial Park
- Schedule: Recurring shifts scheduled between 5:45 AM and 7:15 PM, seven days per week, based on operational needs. Weekend and evening availability required; seasonal adjustments may apply.
- Employment Status: Full-Time or Part-Time
- FLSA Status: Non-Exempt (Hourly)
- Benefits: Full-time employees are eligible for medical, dental, and vision coverage; paid time off; short- and long-term disability; and 401(k) retirement plan. Part-time employees are not eligible for benefits.
Key Responsibilities
Visitor Services & Guest Engagement
- Serve as a primary point of contact for park visitors by answering questions about park amenities, facilities, programs, and policies.
- Answer the main phone line and route calls to appropriate staff members when necessary.
- Process visitor transactions including concessions, merchandise, and memberships.
- Assist with facility and park reservations, including entering and managing reservation information in the reservation system.
- Monitor merchandise and concession inventory and support restocking and purchase tracking.
- Maintain and manage park lost and found operations.
Team Support
- Assist with facility opening and closing procedures following established operational and security protocols.
- Monitor cleanliness of restrooms and facility spaces and communicate issues to operations staff.
- Maintain clean and organized front desk, office, and shared storage areas.
- Check in vendors, volunteers, program leaders, and instructors and assist with operational questions.
- Assist with setup of program spaces, meetings, and signage as directed.
- Provide light administrative support including scheduling meetings, entering data, and assisting with operational coordination tasks.
Safety & Operational Standards
- Interact with park visitors in a courteous and professional manner.
- Comply with safety policies and use of personal protective equipment (PPE).
- Identify and report operational issues, safety hazards, or equipment concerns to supervisory staff.
Requirements
Minimum Qualifications
- One (1) or more years of professional experience in customer service, visitor services, hospitality, or related field; internship experience may be considered.
- Working knowledge of front desk operations, visitor assistance, and reservation systems.
- Experience handling customer transactions, reservations, or cash register operations.
- Ability to work effectively as part of a team and follow directions.
- Basic proficiency with email and digital communication tools.
- Valid Texas driver’s license.
Preferred Certifications
Physical & Environmental Requirements
- Ability to perform physically demanding outdoor work in varying weather conditions.
- Capacity to bend, kneel, crouch, climb, and stand for extended periods.
- Lift and carry up to 50 pounds on a repetitive basis.
- Safely operate motorized vehicles and power equipment.
- Work safely in high-traffic public environments.
- Perform work at heights following required safety training.
Safety Expectations
All employees share responsibility for maintaining a safe work environment. Staff must follow established safety procedures, use required personal protective equipment (PPE), exercise caution in all work activities, and immediately report hazards, unsafe conditions, or injuries to supervisors.
Disclaimer
This job description outlines the general nature and scope of work for this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Additional tasks may be assigned as needed to support Memorial Park Conservancy’s mission and operations.
