Part-Time Customer Service Representative (Call Center)

The Community Services Departmentseeks a Customer Service Representativefor the Call Center.
This position plays a key role in supporting departmental operations by providing front-line customer service and administrative support. The Administrative Aide serves as the first point of contact at the customer information desk, assisting visitors and ensuring a positive and efficient customer experience.

Responsibilities include, but are not limited to, tracking and compiling data, preparing reports, scanning and maintaining documents, and responding to written correspondence. The position also involves providing general customer assistance and, at times, handling sensitive or confidential information with discretion.

This is a part-time position with a 32-Hour cap per week in accordance with City of Fort Lauderdale Policy and Standards Manual. This position is At-Will and is not covered by a Collective Bargaining Agreement or the Personnel Rules.

• Serves as the first point of contact at the customer information desk, greeting and assisting customers on the phone and electronically
• Provides accurate information regarding permitting processes, applications, and departmental services
• Directs customers to appropriate staff, divisions, or resources based on their needs
• Supports customer service initiatives by resolving basic inquiries and escalating complex issues as needed
• Utilizes various computer systems and software applications to perform daily tasks efficiently
• Collaborates with staff across divisions to ensure smooth workflow and customer service delivery
• May perform a variety of administrative support tasks including data entry, document scanning, filing, and record maintenance
• May review, sort, and respond to incoming correspondence, ensuring timely and accurate communication
• May maintain organized digital and physical records in accordance with departmental procedures
• May handle sensitive and confidential information with discretion and in compliance with applicable policies
• Performs other related duties as assigned

MINIMUM JOB REQUIREMENTS:

1. High School Diploma or G.E.D. equivalency
2. Three (3) years of telephone and/or face-to-face customer service experience
3. Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook)
4. Ability to communicate clearly and professionally, both verbally and in writing
5. Ability to handle multiple tasks and prioritize in a customer service environment
6. Strong organizational skills and attention to detail
7. Ability to handle customer interactions with professionalism and patience

PREFERRED QUALIFICATIONS:

1. Prior experience working in a municipal or government setting
2. Experience with permitting or licensing systems (e.g., Accela, EnerGov, or similar platforms)
3. Bilingual a plus!

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.

For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or emailsupport@governmentjobs.com.