This part-time position is under the supervision of the Division Manger, Supervisor or his/her designee. This position is responsible for ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests and/or inquiries of facility patrons while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisors.
The Guest Services Specialist will be called upon to answer a multi-line phone, escort guests through the facility, handle cash, prepare and serve food, prepare rooms for rentals, assist with special events, answer inquiries from the public, provide information on recreation events and activities and assist in the cleanliness and maintenance of their assigned facility.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Responsible for the general supervision of office, admission and reception areas in the facility.
Train and supervise Guest Services Representative employees to ensure outstanding customer service in person and over the telephone.
Operate a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc. Operate a cash register/drawer and perform mathematical calculations.
Handle cash, reconcile deposits and change banks and perform end of shift/day reports.
Assist customers in providing information on and processing program registrations, facility rentals and memberships.
Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine.
Perform routine clerical duties. File and archive records, prepare reports and documents in accordance with departmental procedures.
Prepare site, equipment and/or materials for recreational activities, facility rentals and special events. Maintain supply and equipment inventory control. Issue, receive and oversee the use and care of recreation and/or facility supplies and equipment.
Observe, enforce and comply with all policies, rules, regulations, laws and ordinances of the facility, the Department and the City of Coral Gables.
Maintain order and discipline of facility patrons and ensure that all safety precautions are observed and followed.
Administer basic first aid as required and prepare and complete required paperwork related to accidents and incidents. Attend all staff meetings, trainings and other functions as require by the Supervisor or Department.
Assist in the maintenance and cleanliness of the facility and equipment.
Secure facility at the close of daily operations.
Perform other duties as assigned.