The Overnight Security Officer plays a critical role in maintaining a safe, secure, and welcoming environment for all guests and employees during overnight operations. This position is responsible for patrolling hotel property, monitoring security systems, responding to incidents, and ensuring compliance with safety and emergency procedures. The ideal candidate demonstrates professionalism, strong situational awareness, excellent communication skills, and the ability to remain calm and effective in fast‑paced or high‑pressure situations. This role supports the hotel’s commitment to exceptional guest service by providing a visible security presence and prompt assistance when needed.
Safety & Security Operations
- Conduct routine interior and exterior patrols throughout the property to identify safety hazards, suspicious activity, or maintenance concerns.
- Monitor CCTV cameras, access control systems, and alarm panels throughout the shift.
- Respond quickly and professionally to incidents, disturbances, or emergencies, including medical situations, fire alarms, and guest complaints.
- Manage and document all security‑related activity through detailed incident reports and shift logs.
- Enforce hotel policies, safety regulations, and procedures in a calm and consistent manner.
Guest & Employee Support
- Provide courteous and helpful assistance to guests—escorts, directions, lockouts, or safety concerns.
- Support front desk and night audit teams with guest interactions that require security presence.
- Assist employees with safety-related concerns and help maintain a secure work environment.
Loss Prevention
- Perform investigations related to theft, damage, or policy violations.
- Protect hotel assets by monitoring restricted areas and ensuring proper key control procedures.
- Support risk‑management efforts by reporting hazards or conditions that may lead to liability.
Emergency Response
- Act as first responder during emergency situations; coordinate with local law enforcement, fire, or medical personnel when required.
- Follow established emergency procedures such as evacuation protocols, shelter‑in‑place procedures, and crisis communication steps.
- Maintain knowledge of all fire safety systems, emergency exits, and safety equipment locations.
We offer excellent benefits:
·12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
·Medical, Prescription, Dental and Vision Insurance after 30 days of employment
·401K with company match
·Paid Vacation, sick days, new child leave and personal day
·Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
·Tuition Reimbursement
·50% discount in Crossroads
· 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
·Employee Stock Purchase Plan
·Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and county health department protocols for the safety of our employees and guests.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Education & Experience
- High school diploma or equivalent required.
- Previous security, military, law enforcement, or hospitality experience preferred.
Skills & Competencies
- Strong observational skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to handle confidential information with discretion.
- Professional presence and calm demeanor in stressful situations.
- Basic computer skills for report writing and monitoring systems.
- Tentative schedule 11:00 PM to 7:00AM
Certifications (preferred but not required)
- CPR/AED and First Aid certification.
- Security Officer certification (varies by state requirements).
Physical Requirements
- Ability to stand, walk, and patrol for extended periods.
- Ability to lift or move up to 50 lbs when necessary.
- Ability to respond quickly to emergencies across various areas of the property.
