Summary
The Outside Sales Representative is responsible for business development, intensely penetrating markets in designated region and properly promoting and selling the company’s products and services while maintaining long-term relationships with existing customer base and establishing potential opportunities.
Duties and Responsibilities
- Develop long-term relationships through regular contact with customers to manage and interpret their requirements and keep them up to date on product line changes and modifications.
- Penetrate new customer accounts to drive growth and profitability.
- Provide pre-sales assistance, product training, and first level post-sales support to provide solutions to customers’ concerns or problems.
- Support sales & marketing activities by attending trade shows, conferences, and other marketing events if necessary.
- Maintain and update customer accounts in Epicor / P21
- Follow-up on qualified leads and referrals and all sales activity through telephone, written and personal contact.
- Travel to customer locations as required, presenting company products, services, and pricing information in a professional manner. (At minimum 12-16 trips per year depending on shifting regional responsibilities.)
- Develop and maintain information on competitive position, monitor competitor product developments and make recommendations to improve company’s competitive position.
- Monitor market and industry projects to identify market opportunities, to improve company position and provide efficient customer service.
- Prepare and provide customer demonstrations and user training to introduce new product releases.
- Prepare and submit call reports and expense reports in a timely manner.
- All other duties as required.
Knowledge, Skills and Abilities
- Self-motivated and able to work independently.
- Sound business judgment and complex problem-solving capabilities.
- Organization skills, experience prioritizing and managing multiple tasks / issues simultaneously.
- Able to work in fast-paced, self-directed environment.
- Strong product knowledge as well as customer knowledge.
- Excellent verbal and written communication skills.
- Excellent Relationship Management skills.
- This role requires overnight travel for 30-40% of the year.
Education and Qualifications
- Bachelor’s degree in business, marketing or equivalent job-related training and experience
- 3+ year of Industrial Outside Sales experience
- 1-3 years of PVF knowledge a plus
- Must have a valid driver’s license
