Abacus Solutions Group is currently recruiting for an Outbound Operations Manager for a brand new warehouse opening in Southaven.
Job Summary: The Outbound Operations Manager (AM and PM SHIFT)provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.
Essential Duties & Responsibilities:
Leadership & Team Development
- Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
- Actively contribute to the professional growth of direct reports and lead the Individual
Performance Management program for the team.
- Foster a culture of accountability, engagement, empowerment, and high performance.
- Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.
Operational Excellence
- Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization.
- Set and achieve daily, monthly, and annual productivity and quality KPIs.
- Drive continuous improvement and lean initiatives across all functional areas.
- Own process layout and value stream performance improvements.
Quality Assurance & Compliance
- Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives.
- Ensure compliance with federal, state, and local regulations and corporate policies.
- Promote and maintain a strong safety culture across the facility.
Cross-Functional Collaboration & Strategic Planning
- Partner with the Senior Manager to influence strategic initiatives and support company goals.
- Collaborate with internal functional leaders to ensure policy alignment and operational compliance.
- Manage relationships with seasonal staffing vendors and advise leadership on labor planning.
Documentation & Process Management
- Maintain current and accurate SOPs and training programs within the value stream.
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred.
- Experience with LEAN, Six Sigma, or other process improvement methodologies required.
- Six Sigma certification preferred.
- 4+ years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations.
- Proven experience managing large teams (100+ associates) across multiple shifts or functions.
- Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies.
- Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.
Compensation: $90K - $110K.
