Responsible for application and removal of casts, molds, splints and scoliosis plaster jackets; and the adjustment of external fixators, on the order of and under the direction of an orthopedic surgeon or other physician.
Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children’s patients and families. Supports organizational and departmental quality and patient satisfaction initiatives; hand hygiene, communication skills, translation services, and Patient and Family Experience.
ADMINISTRATIVE SUPPORT-10%
- Scheduling and coordinating patient appointments.
- Answering and directing calls.
- Prepare and files medical record.
- Maintains clinical files according to organization/department protocol.
- Processes patient related correspondence.
- Maintains confidentiality of patient information.
CLINICAL SUPPORT-75%
- Prepares cast bays and equipment for patient casting as well as cleaning cast bays between each patient. Cleans and stocks patient care rooms/equipment between patients.
- Applies corrective casts under the supervision of an orthopaedic physician.
- Provides assistance for all work done in the plaster room.
- Performs duties in accordance with established methods and technologies and in conformance with recognized standards under the direction of the orthopaedic CNS and attending physician.
- Performs adjustments of fixators, sets up traction, observes and reports skin condition and other plaster room related duties.
- Removes and applies holding casts under the direction of the orthopaedic physician.
- Provides DME bracing and other DME applications and instructions for use, including crutches and crutch training.
- Ensures efficient patient flow.
- Prepares treatment rooms and equipment for patient examinations.
- Provides appropriate procedural support following department specific guidelines.
- Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information.
- Accurately records and/or updates relevant patient information. Such as but not limited to; lists medications, and medical history.
- Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
- Obtain specimens, accurately performs and records patient POC testing per policy.
- Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
- Under provider and/or RN direction, performs the administrative functions of the patient prescription
renewal process in accordance to policy.
DEPARTMENTAL SUPPORT-5%
- Maintains appropriate inventories of casting and medical supplies, ordering additional supplies when par levels require in accordance with budget allotments, and expense tracking.
- Monitors the patient casting schedule for accuracy and optimization of patient flow.
- Must maintain DME supplies, paperwork, and application for department location
- Stocks and maintains all patient related forms and educational materials.
- Utilizes equipment appropriately and notifies Practice Manager/Lead Cast Tech in a timely fashion of equipment/facility break-down or damage.
- Attends and supports departmental staff meetings
DOCUMENTATION-5%
- Documentation is legible and falls within the appropriate MA scope/Organizational documentation
guidelines. - Accurately documents patient information in appropriate EMR/forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
OTHER RELATED ACTIVITES-5%
- Assumes responsibility for patient scheduling, charging and statistical summaries, maintains equipment and environment to assure infection control and safety.
- Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families.
- Ability to travel to satellite locations may be required.
- Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
- Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
- Asks questions, clarifications, and assistance when needed and in situations that fall outside of the Medical Assistant/Orthopedic Technologist.
scope of practice. - Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that
are consistent with CT Children’s standards. - Basic Understanding of CT Children’s Policies and Procedures.
- Understanding of the organization’s environment of care
- Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
- Demonstrates cultural sensitivity in all interactions with patients/families.
- Performs other job-related duties as assigned.
