Order Management Specialist
** W2 Contract, ONSITE out of Santa Ana, CA ** Target $23-26/hr
Korean and English bilingual high preferred for the role
The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management.
Job Responsibilities
- Receive and process customer orders through various channels
- Verify order details, including product specifications, quantities, and delivery requirements
- Ensure orders are entered into the system accurately and promptly
- Track orders from placement to delivery, ensuring timely fulfillment.
- Monitor order status and communicate updates to customers and internal teams.
- Resolve any discrepancies or issues related to orders.
- Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
- Provide clear and accurate information about order status, shipping times, and delivery options.
- Build and maintain positive relationships with customers.
- Coordinate with inventory and warehouse teams to ensure product availability.
- Identify and address potential stockouts or delays that may impact order fulfillment.
- Maintain accurate records of all orders, including order history, modifications, and customer communications.
- Generate reports on order volume, processing times, and customer satisfaction metrics.
- Analyze data to identify trends and areas for improvement.
- Ensure compliance with company policies, procedures, and legal requirements related to order management.
- Conduct regular audits to verify the accuracy of order processing and documentation.
Qualifications
Top Skills:
- Order Management experience / 0-1 years
- Data Analysis / 0-1 years
- Customer communication experience / 0-1 years
- Bachelor's degree in business management, economics, finance, accounting or relevant field required
- 0-2 years experience required.
- Strong attention to detail and organizational skills.
- Basic knowledge in order management systems and software a plus (e.g., ERP, CRM).
- Excellent communication and interpersonal skills.
- Eagerness to learn and grow in a professional environment.
- Customer service, Problem-solving, Data analysis, Time management, Team collaboration
