Operations Specialist
Consumer Goods
Los Angeles, CA
Mackie Myers is partnering with a fast growing consumer goods business to hire an Operations Specialist. This role sits at the heart of a rapidly scaling U.S. operation and will play a key role in ensuring products move efficiently from warehouse to customer across a national distribution network
.
This is a high ownership, high interaction role suited to someone who thrives in fast paced environments, enjoys problem solving and wants to be closely involved in the day to day execution of a growing supply chai
n.
The Opportun
ity
You will take ownership of the full order to delivery lifecycle across multiple sales channels, working closely with retailers, distributors, eCommerce partners and third party logistics providers. This role is critical to maintaining service levels, protecting customer relationships and ensuring operational excellence as the business continues to sc
ale.
You will also have the opportunity to identify and implement process improvements, helping to build a more efficient and scalable operations func
tion.
Key Responsibi
- lities
Own the end to end order fulfillment process from purchase order through to delivery confi - rmationAct as the primary point of contact for order related queries across retail, distribution and eCommerce c
- hannelsManage outbound logistics, coordinating with warehouses, carriers and 3PL partners to ensure on time and accurate d
- eliveryEnsure compliance with retailer routing guides and requirements to avoid chargebacks and service
- issuesInvestigate and resolve order discrepancies including overages, shortages and
- damagesSupport onboarding of new customers across EDI and eCommerce pl
- atformsMaintain strong relationships with internal teams and external partners to ensure smooth ope
- rationsIdentify and implement process improvements to increase efficiency and service
levels
What They Are Loo
- king For
2–3 years of experience in operations, supply chain or order management, ideally within consu - mer goodsExperience working with retailers, distributors or eCommerce
- channelsStrong problem solving skills and ability to operate under
- pressureHighly organized with strong attention
- to detailExcellent communication skills and ability to manage multiple sta
- keholdersComfortable working in a fast paced, high growth en
- vironmentProactive mindset with a focus on continuous im
provement