Operations Specialist

Description

­­­­­­­­­­­­­­­­­­­­­­­­­Job Description

Summary/Objective: The Operations Specialist is a cross-functional execution role responsible for carrying out internal and customer-facing communications, marketing activities, and operational readiness support. Working directly under the strategic direction of senior leadership, this role ensures the right information reaches the right audiences — at the right time — through organized, consistent, and well-executed communication and workflows. This is an execution and coordination role for someone who is highly organized, detail-oriented, and thrives in a structured, mission-critical environment.

Essential Duties and Responsibilities:

Communications Execution

• Execute structured communication plans and frameworks as directed, ensuring customers and internal teams are informed and prepared during high-impact, time-sensitive events (e.g., elections, product launches, system updates)
• Draft and distribute proactive customer-facing communications including readiness notices, alerts, FAQs, and operational guidance
• Maintain communication calendars and ensure messaging is sequenced, timely, and aligned to key operational milestones
• Coordinate with Product, Operations, Customer Support, and Account Management to ensure consistent, accurate messaging across teams

Marketing Execution & Support

• Coordinate and execute email campaigns, initiatives, and communications in support of sales and company objectives
• Coordinate the creation, updating, and distribution of presentations, one-pagers, proposals, and customer-facing materials
• Track marketing activities, timelines, and deliverables to ensure deadlines are met
• Assist with trade shows, webinars, events, and other customer-facing efforts, including logistics and follow-up coordination

Content & Asset Management

• Maintain organized repositories of communication and marketing assets (templates, guides, presentations, FAQs)
• Ensure materials are version-controlled, current, and easily accessible to cross-functional teams
• Identify and flag outdated or inconsistent content for updates

Tracking & Coordination

• Monitor communication deliverables across multiple workstreams and proactively surface risks or delays
• Maintain project trackers, schedules, and status logs to keep work on track
• Serve as a coordination point between Operations, Sales, and Account Management on communication-related activities

Success in This Role Looks Like

• Customer-facing and internal communications are delivered accurately, on time, and without gaps during high-stakes operational periods
• Marketing materials and sales support content are current, accessible, and consistently maintained
• Cross-functional teams have what they need to communicate clearly and confidently with customers
• Repeat communication failures and avoidable operational issues are reduced cycle-over-cycle

Education: Bachelor's degree or 2–4 years of directly related experience required

Experience:

• Background in communications, marketing coordination, or operations support
• Experience in complex, regulated, or high-stakes environments preferred (elections, government, SaaS, or similar)
• Preferred tools: SharePoint or Digital Asset Management platforms; project management software (Asana, Monday.com, or similar)

Skills: Strong written communication, organizational discipline, attention to detail, and ability to manage multiple priorities under deadline pressure

What This Role Is Not

• This is not a strategy or leadership role — strategy is set by senior leadership
• This is not a traditional PR or brand marketing role
• This is not an approval layer — it is an execution and coordination function

Licenses/Certifications Required: This position has no requirements.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Travel: Approximately less than 5% travel is expected.

Security: Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy. Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.

EEO Statement: To provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices based on race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.