OPERATIONS REVIEW SPECIALIST - 41500503

Requisition No: 872768

Agency: Florida Gaming Control Commission

Working Title: OPERATIONS REVIEW SPECIALIST - 41500503

Pay Plan: Career Service

Position Number: 41500503

Salary: $46,350.00 - $53,560.00

Posting Closing Date: 04/10/2026

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FLORIDA GAMING CONTROL COMMISSION

Division of Pari-Mutuel Wagering

Operations Review Specialist
Position Number: 41500503
Hiring Salary: $46,350.00 - $53,560.00

***State Personnel System***

Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of nearly 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The Commission offers a supportive work environment that fosters growth and collaboration.

Position Duties & Responsibilities:

• Reviews pari-mutuel, cardroom, and slot machine occupational and business license applications to ensure accuracy, completeness and applicant eligibility, and takes corrective action as necessary. Verifies and notifies appropriate division personnel of applications that are ready for approval.
• Answers general public and field personnel inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures. Responds to customer inquiries assigned through the OnBase Escalation system within a twenty-four hour time period.
• Creates cash batches for occupational license fees on a daily basis. Assures cash batches are hand delivered to the Commission's revenue processing section daily. Escalates issues with deposits and batches to the Licensing Administrator and/or Chief of Operations as needed.
• Documents all licensing related errors/problems in a monthly statistical report delivered to the Licensing Administrator, Chief of Operations, and all PMW Regional Managers.
• Handles all debit memoranda for payments for pari-mutuel and cardroom occupational licenses deemed "non-sufficient funds" by the bank. Maintains records of all completed and outstanding debits.
• Processes all refund requests for the Licensing Administrator's review and approval. Takes appropriate action in the Commission's licensing database.
• Reconciles the daily Auto Apply Cash reports. Ensures fees are assigned properly in the licensing database.
• Reviews the Unassigned Cash report on a monthly basis. Assigns the fees when possible; documents fees that cannot be assigned.
• Reports any discrepancies or errors with the Commission's licensing database to the Licensing Administrator and creates IT tickets when necessary. Assists with the testing of configuration changes made to the licensing database.
• Processes National Racing Compact license applications.
• Monitors the issuance of license form control numbers and addresses any discrepancies.
• Assists the Licensing Administrator with the maintenance of licensing procedural manuals for occupational licenses. Assists the Licensing Administrator with preparing training materials for field licensing staff and in-house employees as needed.
• Performs special projects and duties as assigned by the Licensing Administrator and the Chief of Operations.

Knowledge, Skills & Abilities:

• Must have computer skills to effectively utilize Microsoft Word, Outlook, Excel, and Internet Explorer software programs and competency in the operation of standard desktop computers, laser printers, and optical scanners.
• Ability to operate contemporary desktop computers, laser printers, and optical scanners.
• Ability to communicate effectively orally and written.
• Ability to read, analyze, and interpret rules, regulations, laws, etc.

Minimum Requirements:

• Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work, of which two (2) of the years of experience must be reviewing and/or researching licensure applications to determine eligibility for the approval of occupational or professional licenses.
  • An associate's degree can substitute for two (2) of the required years of professional experience. A bachelor’s degree can substitute for four (4) of the required years of professional experience.

Preferred Qualifications:

• Preference will be given to individuals fluent in both English and Spanish.
• Preference will be given to individuals with experience in the Pari-Mutuel Wagering industry.
• Preference will be given to individuals with training or team lead experience.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status.

*Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills, and/or abilities must also be disclosed on the State of Florida Employment Application.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for our Career Service (CS) employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options!
• Paid personal time, which includes annual leave, sick leave, nine paid holidays, and one personal holiday!
• Paid administrative leave for mentoring, volunteering, voting, and more!
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!
• Retirement plans that include employer contributions (For more information, please click www.myfrs.com)!
• Deferred compensation plans!
• FREE basic life insurance plus additional options for you, your spouse, and your children!
• Flexible Spending Accounts!
• Tuition waivers!

Important Notices:

• The Florida Gaming Control Commission has employment restrictions for all Commission employees referenced in sections 16.713 and 16.715, Florida Statutes.
• This position requires a Level 2 background screening including fingerprinting, as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification in order to conduct this background screening.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The Florida Gaming Control Commission values the service that veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.