OPERATIONS & MGMT CONSULTANT I - SES - 76002546

Requisition No: 875228

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 76002546

Pay Plan: SES

Position Number: 76002546

Salary: $45,000.00 Annually

Posting Closing Date: 05/12/2026

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF COMMERCIAL VEHICLES AND DRIVER SERVICES

CVDS CALL CENTER

HELP DESK

*Selected Exempt Service (SES) Opportunity*

*State Personnel System Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Nickesha Jones, 850-617-2745, NickeshaJones@flhsmv.gov

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position is responsible for ensure Commercial Driver License information is transmitted correctly between states. This position is responsible for ensuring incoming calls handled by the Commercial Driver License Help Desk are being handled appropriately with customer service and professionalism. This position is responsible for developing, implement, monitor, evaluate, and administer policies and procedures for the Commercial Driver License Helpdesk.

Knowledge, Skills, and Abilities

• Knowledge of Commercial Driver Licensing program.
• Knowledge of call center practices.
• Knowledge of regulatory enforcement program.
• Ability to conduct themselves professionally.
• Ability to apply governmental policy and procedures.
• Ability to motivate others.
• Ability to communicate effectively in writing and verbally.
• Skill in using a computer. Skill in writing reports and correspondence.

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience supervising others.
• Experience experience developing, implementing, monitoring, evaluating, and administering policies and procedures.
• Experience in a call center.

Job Related Requirements

• Occasional out-of-town, overnight travel for meetings and special assignments is required.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.