The RoleThis role is the operational backbone of our business. You will own our internal systems and workflows from our member support ticketing process and vendor management to bookkeeping support and operational documentation. You will write the how-to guides our team relies on, ensure the right information gets to the right people, and hold the connective tissue of our four locations together.The ideal candidate thinks in systems, writes with clarity, and learns new software quickly. You are curious, service-oriented, and always looking for a better way to do things. You thrive in a fast-moving, entrepreneurial environment and find genuine satisfaction in making complex operations run smoothly. We will provide mentorship and training on the specifics of our industry what we cant teach is hunger, initiative, and the instinct to improve.Commercial real estate or coworking experience is a plus, but not a prerequisite. We will take intellectual curiosity, strong communication skills, and operational rigor over industry credentials every time.You will work directly with the CEO and have high visibility across the organization. On-site staff at each location will be your collaborators, not your direct reports. Your shared success depends on clear communication and mutual support.Key Responsibilities1. Systems & Process ManagementOwn our customer support ticketing system. A basic system is in place, but you'll be expected to evaluate it, rebuild or replace it as needed, and shape it into the backbone of how we deliver member support across four locationsCreate and maintain operational how-to guides, training materials, and standard operating procedures for both internal staff and members.Develop and refine workflows that improve consistency, reduce errors, and support team efficiency across four locations.Monitor space utilization, member satisfaction metrics, and operational KPIs; surface trends and recommend improvements.Implement and manage systems for access control, Wi-Fi onboarding, and other member-facing technology platforms.Identify opportunities to consolidate, automate, or improve tools and processes as the company grows.2. Vendor & Facilities CoordinationServe as the primary point of coordination for vendor relationships, ensuring service quality and accountability across all locations.Review, verify, and approve vendor invoices; identify discrepancies and manage resolution with vendors.Manage maintenance schedules, safety inspection tracking, and compliance documentation through our ticketing system.Source new vendors as needed, support competitive bidding processes, and help negotiate service agreements.Coordinate with building managers on facility needs and ensure timely follow-through on open maintenance items.3. Financial & Administrative SupportManage accounts receivable, member account updates, and payment processing; resolve billing inquiries.Manage AP; enter and route vendor invoices through our accounting software (Xero, Ramp) and manage approval workflows.Support the preparation of annual operating budgets, monthly ownership reports, and CAM budgets and reconciliations.Assist with budget tracking and financial analysis to support leadership decision-making.Maintain accurate digital records and ensure timely processing of financial documentation.4. Coworking Operations SupportSupport the daily operations and on-site staff of Work Simple coworking locations.Assist with lease administration and renewals for traditional tenants.Maintain strong member relationships and ensure service standards are met across all locations.5. Leadership & Cross-Location CoordinationProvide operational and administrative support to the CEO and leadership team.Coordinate and support new location launches and expansion projects.Participate in management, marketing, construction, and technology meetings.Lead or contribute to special projects as business needs evolve.A Typical DayNo two days are exactly alike, but here's what you'll often find yourself doing:Monitoring the dashboard to see if anything needs attention.Following up on support tickets with our customers and keeping the building managers in the loop.Checking the maintenance calendar to verify that all scheduled work and required inspections are in processMonitoring AP and checking it against the approved work.Updating cash flow forecasts.Checking AR to be sure our clients are current.Updating existing SOPs to ensure that they are accurate and easy to follow.Adjusting a customized client contract.Who You AreYou don't just show up to work you own systems and support. You're the kind of person who wants to be sure everything just works. You gain satisfaction when the customers are happy, the community managers can focus on sales and retention, and the CEO is freed up to focus on growth, not operations. You obsess over order and organizationYou are curious and constantly want to learn new tools and ways of doing businessYou love to develop new ways to make things even betterYou are highly organized and disciplinedYou communicate clearly and confidently in person, by email, and in writingYou're a self-starter who takes ownership without being askedYou want to grow with a company, not just punch a clockQualificationsWhat Were Looking ForWe care far more about how you think than how long youve been working. The right person for this role is hungry, curious, and service-oriented someone who spots a broken process and immediately starts thinking about how to fix it. Heres what that looks like in practice:Strong technology aptitude you pick up new software quickly and enjoy figuring out how tools work.Exceptional written communication skills you write documentation, guides, and correspondence that are clear, concise, and professional.A systems mindset you naturally think in workflows, checklists, and processes, and you look for ways to improve them.Highly organized and detail-oriented you manage multiple priorities without dropping the ball and follow through on commitments.Collaborative and service-oriented you work well across a distributed team and treat every interaction as an opportunity to be helpful.Proficiency in Microsoft Office (Excel, Outlook, Word) and Google Workspace.Valid drivers license and reliable transportation for local travel within the Denver metro area.Some experience in an operations, administrative, office management, or coordination role we care more about how you think than how long youve been doing it.Experience learning and adopting new business software quicklyNice to HaveExperience with Xero or similar cloud-based accounting platforms; bookkeeping or AR experience a plus.Familiarity with HubSpot, Office RND, or similar CRM/operations platforms.Experience in coworking, commercial real estate, or flexible office environments.Track record of creating and optimizing operational documentation, SOPs, or training materials.Work EnvironmentHybrid schedule: approximately three days per week in-office at one of our Denver metro locations (Greenwood Village or Westminster).Regular interface with team members across all four locations via phone, email, and video conferencing.Local travel within the Denver metro area is expected; occasional out-of-state travel to our Flower Mound, TX location.Fast-paced, entrepreneurial environment with direct CEO access and high organizational visibility.Occasional evening or weekend availability may be required for urgent facility or member needs.306090 Day PlanWe believe in setting our team up for success from day one. Heres a sense of what your first 90 days will look like these are guideposts, not hard deadlines.Days 130: Learn the SystemsComplete onboarding and remote training on our core software platforms: Xero (accounting), OfficeRND (coworking operations), HubSpot (CRM), Google Workspace (documents, storage and collaboration), Salto KS (door access management), Isofy (network management), and EOS (team goals and issue tracking).Shadow building managers and the CEO to understand current workflows, pain points, and priorities.Introduce yourself to all members and primary vendors across our locations.Spend time at our two Colorado locations (Greenwood Village, Westminster) and visit our Flower Mound, TX location.Days 3160: Take OwnershipAssume primary responsibility for the customer support ticketing system.Participate in all management, marketing, construction, and technology meetings.Begin identifying gaps in existing documentation and operational processes.Begin verifying and processing vendor invoices through Xero and Ramp.Work toward owning the accounts receivable workflow and member billing Days 6190: Begin BuildingStart drafting your first SOPs or how-to guides based on observed process gaps with guidance from the team.Assume cash flow reporting responsibilities.Share early observations and improvement ideas with the CEO.Communications with increasing independence.Compensation & BenefitsWe are committed to investing in the right person and providing the mentorship and tools to help them grow. As you develop in the role, there is meaningful opportunity to expand your responsibilities and compensation.Salary range: $55,000 $70,000, commensurate with experience.Performance bonus potential based on individual and company results.401(k) with company matching.Medical, dental, and vision insurance.Paid time off and paid holidays.Mileage reimbursement for local travel.Cell phone allowance or corporate phone.Direct mentorship from company leadership and significant growth opportunity as we expand.
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