Job Summary:
This role leads end-to-end daily operations and on-site human resources management for the U.S. office. The position oversees workflow optimization, team performance, warehouse coordination, process improvement, and full-cycle HR functions to support business efficiency, team development, and compliance with U.S. labor regulations.
Key Responsibilities:
- Oversee daily U.S. office and field operations, including logistics, third-party warehouse management, order processing, and EDI monitoring.
- Develop and implement operational strategies to improve efficiency, productivity, and cost control
- Monitor operational KPIs and lead continuous improvement initiatives
- Lead, coach, and develop onsite teams; drive performance management and team engagement
- Oversee full-cycle HR operations for the U.S. office, including recruitment, onboarding, offboarding, employee records, and KPI performance reviews
- Manage talent acquisition: sourcing, interviewing, offer negotiation, and new hire coordination
- Ensure compliance with company policies, U.S. labor laws, safety standards, and workplace regulations
- Coordinate trade shows: booth setup, samples, travel, hotels, and logistics
- Maintain domestic warehouse SKU listings and operational data accuracy
- Manage operational budgets, resource allocation, and cost-reduction projects
- Resolve operational and employee-related issues; escalate as needed
- Support the North America General Manager with special projects and cross-functional tasks
- Liaise with external vendors, logistics partners, and internal stakeholders to ensure smooth operations
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or related field
- 2+ years of experience in operations management, with exposure to U.S. on-site HR functions
- Demonstrated experience leading teams, improving processes, and managing performance
- Strong knowledge of U.S. workplace compliance and basic HR processes
- Excellent organizational, communication, and problem-solving skills
- Proficiency in Microsoft Office and NetSuite
- Ability to work in both office and warehouse environments
Physical Requirements:
- Ability to work in an office and operational environment
- May require standing and walking and occasional lifting
Work Environment:
- Combination of office and warehouse setting
- Fast-paced environment with shifting priorities
- May require extended hours, weekends, or on call availability, occasional travel
Benefits:
- 401(k) w/Company match
- Eligibility for annual bonus based on Company performance and individual KPI’s
- Blue Cross, medical, dental & vision
- 10 days paid time-off
Sunseeker North America, Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
