Oversees operations and personnel in the Library Department. This position is responsible for managing and coordinating systemwide operational functions, including facilities management, custodial services, safety and security, technology infrastructure, and administrative support activities across all library locations. The Operations Manager ensures that all library facilities and systems function efficiently, safely, and in alignment with City policies and the Library's mission to provide accessible, high-quality services to the community.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Supervises assigned operational and support staff, including scheduling, training, performance evaluation, and coordination of work assignments across library branches to ensure efficient daily operations. Supervisory functions include: making hiring and termination decisions; processing employee concerns and problems; and counseling or disciplining appropriately.
- Coordinates with the City's Information Services and Technology (IST) Department to plan, implement, and maintain library technology systems. Assists in developing the Library's Technology Plan, manages technology projects, and ensures reliable operation of public and staff computers, networks, and related systems.
- Oversees building maintenance and repair needs for all library locations. Coordinates with Public Works, Facilities, and external vendors to ensure timely completion of repairs, preventive maintenance, and improvements. Monitors facility conditions, equipment performance, and energy usage.
- Manages custodial service contracts and staff to maintain a clean, safe, and welcoming environment. Establishes cleaning standards, monitors performance, and ensures compliance with health and safety regulations.
- Oversees systemwide security operations, including coordination with contracted security personnel, development of safety procedures, and response to incidents. Ensures compliance with City risk management policies, maintains security documentation, and promotes a safe environment for patrons and staff.
- Assists in preparing and monitoring a departmental budget of $4M annually. Reviews vendor invoices, purchase orders, and service agreements for accuracy and compliance.
- Develops operational policies, procedures, and performance metrics to improve efficiency and accountability.
- Assists Library leadership in preparing state annual report.
- Assists Library leadership in maintaining accreditation.
- Attends Library Advisory Committee meetings in the absence of Library leadership.
- Prepares reports and communicates regularly with Library leadership regarding facility status, safety concerns, and operational priorities.
- Will be required to drive a City vehicle for City business use.
- Performs related work as required.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Knowledge of modern office procedures and methods including computers and applicable software.
- Knowledge of English grammar, spelling, and punctuation.
- Knowledge of Texas State Library and Archives Commission (TSLAC) Accreditation Standards, annual reporting requirements, and compliance procedures.
- Knowledge of Federal and state programs relevant to library operations, including E-Rate, Library Services and Technology Act (LSTA) funding, and Children's Internet Protection Act (CIPA) compliance.
- Knowledge of principles and practices of public administration, facilities management, procurement, and contract oversight.
- Knowledge of safety and security protocols applicable to public facilities and library environments.
- Knowledge of supervisory principles and personnel management practices, including training, scheduling, and performance evaluation.
- Knowledge of public budgeting and finance principles, budget cycle process, and expenditure control methods.
- Knowledge of Customer service and public relations principles applicable to a diverse community environment.
Skills and Abilities:
- Skilled in organizing, planning, and prioritizing multiple projects and tasks to meet deadlines.
- Skilled in interpreting and applying city policies, administrative regulations, and departmental procedures.
- Skilled in public communication with media, members of the community and City leadership including communication through social media, press releases, and website to ensure delivery of consistent and accurate information.
- Skilled in establishing and maintaining effective working relationships with staff, vendors, city departments, and the public.
- Skilled in written and verbal communication, including preparing clear reports.
- Skill in organization and time management correspondence, and presentations.
- Skilled in translating organizational and departmental goals and strategic priorities into measurable objectives and outcomes.
- Ability to communicate technical information to the public, subordinates, and City leadership.
- Ability to analyze operational issues, identify solutions, and implement effective improvements.
- Ability to review, prepare, and present City Council agenda items, as well as reports and supporting materials for committees and commissions.
- Ability to prepare, monitor, and manage budgets and contracts in compliance with City policies.
- Ability to supervise, train, and evaluate assigned staff while fostering a positive, team oriented work environment.
- Ability to exercise sound judgment and discretion when handling confidential or sensitive matters.
- Ability to adapt to changing priorities and respond effectively to emergency or time sensitive situations.
- Ability to maintain accuracy and attention to detail in a fast-paced, multi-branch library system serving over 309,000 visitors annually.
- Ability to build and maintain effective working relationships with others.
- Ability to communicate clearly and effectively both orally and in writing.
- Ability to maintain good planning and organizational skills.
- Ability to take and follow directions from supervisor.
- Ability to give directions to and gain compliance from assigned staff.
- Ability to perform strenuous work and routine work.
- Ability to maintain a valid Texas Driver License and a good driving record.
- Ability to project a positive and professional image of the City of Laredo.
- Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
- Ability to comply with all City of Laredo's policies and procedures.
- Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
- Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations Position will require the employee to work in the following types of work environments
Never
- Street environment (near moving traffic)
- Construction site
- Confined space
- Warehouse environment
Sometimes
- Outdoor environment
- Vehicles
Often
- Office or similar indoor environment
Exposures Position will require the employee to be exposed to the following environmental elements
Never
- Individuals with known violent backgrounds
- Extreme cold (below 32 degrees)
- Extreme heat (above 100 degrees)
- Communicable diseases
- Moving mechanical parts
- Fumes or airborne particles
- Toxic or caustic chemicals or substances
- Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Sometimes
- Individuals who are hostile or irate
Travel Position will require the employee to travel
Never:
- National travel
- International travel
Seldom:
Sometimes:
Required Education and Experience- Bachelor’s degree from an accredited college or university in Business Administration, Finance, or a related field.
- At least five (5) years of experience in accounting, finance, public library settings, or related experience.
Preferred Education: - A Master's Degree in Library Science from an ALA Accredited college or university is preferred.
Required Licenses or Certifications- Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
