OPERATIONS COORDINATOR & SALES SUPPORT (FULL-TIME, ON-SITE) — SACRAMENTO, CA
Hamilton Jewelers Pavilions
Hamilton Jewelers Pavilions is a family-owned luxury jeweler in Sacramento, known for exceptional hospitality, curated fine jewelry and timepieces, and meaningful client relationships. We are seeking a proactive, highly organized Operations Coordinator & Sales Support professional to help run the operational engine of the store and support the sales team.
POSITION SUMMARY
This role is the “glue” that keeps operations moving smoothly—repairs/service intake, logistics, client updates, and behind-the-scenes support that allows the sales team to stay client-facing. The ideal candidate is detail-oriented, calm under pressure, confident with systems, and takes pride in being the person who makes everything run.
KEY RESPONSIBILITIES
- Manage service/repair intake: create accurate documentation, set clear expectations, and track repairs through completion
- Provide professional, timely client communication regarding service/repair status and follow-up needs
- Handle shipping/receiving, vendor coordination, and repair logistics (outgoing and incoming)
- Support CRM and clienteling administration: data entry, notes, task creation, follow-up support
- Help remove administrative friction for the sales team (appointments, paperwork, client follow-up support)
- Maintain operational organization: checklists, tracking logs, supplies, and back-office standards
- Support store leadership with operational priorities and special projects
- Assist with event preparation and execution (client events, in-store activations, vendor visits)
WHAT SUCCESS LOOKS LIKE
- The sales team is able to stay focused on clients and client relationships and spend more time on the sales floor
- The back office is organized, the operation is running efficiently, and nothing falls through the cracks
- Clients receive timely communication and feel taken care of throughout the entire service/repair process
- Repairs, shipping, and vendor details are tracked accurately and completed on time
- Leadership feels supported, informed, and confident in day-to-day operational execution
QUALIFICATIONS
Required:
- 1–3+ years of experience in operations, administrative support, or client service (retail/hospitality preferred)
- Strong organization, follow-through, and attention to detail
- Professional written and verbal communication
- Comfortable learning and using systems (CRM/data entry; Excel/Google Sheets; email)
- Ability to manage multiple priorities in a fast-paced environment
- Weekend availability is required
- Must be able to work on-site in Sacramento, CA
Preferred:
- Experience in jewelry, watches, repairs/service intake, or luxury retail
- Familiarity with POS/CRM systems and task tracking tools
- Event support experience
COMPENSATION & PAY
- $25 an hour
- Bi-weekly pay
- Benefits and additional details will be discussed during the interview process
SCHEDULE
- Full-time, on-site in Sacramento, CA
- Weekend availability required
HOW TO APPLY
Please email your resume to bryanholvey@hamiltonpavilions.com with the subject line:
“Ops Coordinator — Hamilton Sacramento”
· Please include: your resume, best phone number, and confirmation of weekend availability (Yes/No).
· Optional but useful: earliest start date.
Optional (but recommended): In the email, include 3–4 bullet points on why you are a strong fit for an operations + sales support role and confirm your general availability for a brief phone screen.
