Operations Analyst, Workforce Optimization UKG

Job Title: Operations Analyst, Workforce Optimization

Job Description

The Operations Analyst, Workforce Optimization serves as a senior technical lead for the UKG (Kronos) workforce management system. This role is responsible for system configuration, issue resolution, integrations, upgrades, and end-user support. Reporting to the Manager of Workforce Optimization, this position plays a key role in ensuring system stability, security, and continuous improvement in a healthcare environment.

Responsibilities

• Act as a SME for UKG / Kronos workforce management systems.
• Participate in system configuration, including requirements gathering, solution design, and implementation.
• Track, manage, and resolve system issues, enhancements, and projects.
• Partner with UKG technical account managers and third-party vendors.
• Maintain system access, security, roles, and configuration.
• Collaborate with HRIS, IT, and Workforce teams on upgrades, patches, and testing.
• Ensure accurate data synchronization across integrated systems.
• Build, configure, test, and document workflows and system solutions.
• Maintain system documentation and technical specifications.
• Identify system defects and optimization opportunities.
• Provide end-user support via ticketing systems and direct support.
• Perform system audits and proactive outreach to users.
• Support payroll close activities as needed.
• Other duties as assigned.

Essential Skills Needed

• 5+ years of workforce management system support experience.
• Hands-on UKG / Kronos experience.
• Strong system configuration and architecture experience.
• Proven ability to manage system issues and projects.
• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience supporting workforce systems in a healthcare environment is preferred.
• Knowledge of human resources, reporting, analysis, workforce planning, and talent acquisition.
• Familiarity with payroll processes, data entry, and planning.

Work Environment

This position operates in a healthcare setting, requiring collaboration with various departments, including HRIS, IT, and Workforce teams. The role involves working with UKG / Kronos systems, performing system audits, and providing end-user support. The work environment promotes continuous improvement and system stability, ensuring a secure and efficient workforce management system.

This is a Contract position based out of Boston, MA.

The pay range for this position is $50.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Boston,MA.

This position is anticipated to close on Apr 20, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.