Description
Job Description:
- Reporting Relationship: Sr. Operations Manager
- Supervision of Staff: None
- Work Schedule: Monday-Friday, overtime as needed.
- Hours: 8:00am – 5:00pm, EST
- Employee Classification: Non-Exempt, Hourly
Duties and Responsibilities:
- Monitor schedules in the EMR database consistently to determine any potential scheduling/template concerns.
- Work with Sr. Operations Analyst to implement provider schedules monthly.
- Process appt. schedule changes in the EMR database and on the Provider Schedule that occur as a result of office hour adjustments or provider time off requests/cancelations.
- Ensure timely distribution and completion of reschedules/assist with reschedule process.
- Send broadcast messages for misc. interruptions related to daily clinical and injection room operations.
- Collaborate with Sr. Operations Analyst on interpreter service requests. troubleshoot interpreter issues and/or questions.
- Enter and distribute data on applicable auditing reports weekly/bi-weekly/monthly.
- Asses When I Work on a monthly basis for inconsistencies related to the EMR database and provider schedules.
- Create/edit monthly provider Systemic coverage schedules.
- Monitor and assign canceled appts. In R/S Mgr. Module in EMR database.
- Complete assigned EMR reminder tasks.
- Retrieve, assess, and process night calls.
- Assist with provider call outs during and after business hours (as needed), contacting patients and adjusting schedules.
- Work collaboratively with Sr. Operations Analyst to coordinate medical student, Resident and NP student rotations and preceptorships.
- Organize, assess, and troubleshoot rotation schedules based off of the provider and student’s availability and possible school expectations.
- Assist Sr. Operations Analyst and/or Operations Manager with changes to the master provider schedules, as needed.
- Apply necessary parameters within the EMR database as it relates to the addition or removal of offices and/or providers.
- Update all appropriate documents related to permanent schedule changes.
- Run provider transition reports to migrate pts. to new ordering provider.
- Work with Sr. Operations Analyst and/or Operations Manager on special projects, as needed.
Education and Experience Requirements:
- Thorough knowledge and understanding of medical workplace operations and functions.
- Ability to multi-task effectively.
- Ability to solve problems collaboratively and independently.
- Have strong critical thinking and strategy skills, extremely analytical.
- Be very detail-oriented, highly methodical and well organized.
- Excellent customer service skills.
- Ability to handle stressful situations such as multiple task deadlines and various troubleshooting scenarios.
- Capable of working independently with minimal supervision.
- Ability to work seamlessly with management, providers, co-workers, and various third party and external sources when necessary.
- Must be able to communicate effectively in a professional manner using appropriate written and verbal techniques.
- Must have strong computer skills; proficiency in Microsoft Office 365 platforms preferred.
- Familiarity with general EMR system operations preferred.
- College degree preferred.
Physical/Environmental Working Conditions:
General office environment; desk position, with phone and computer work.
