Operations Analyst 5 - Commercial Mortgage Servicing

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

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Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.

Commercial Real Estate (CRE) is part of Corporate and Investment Banking (CIB), one of five CEO-led businesses for Wells Fargo. CRE operates globally to deliver a comprehensive platform of financing and banking products for experienced commercial real estate companies including balance sheet lending, CMBS origination and distribution, loan servicing, agency financing for multifamily properties, and debt and equity capital for affordable housing. In addition to being the #1 CRE lender in the U.S., Wells Fargo CRE has also earned other notable accolades, including being the #1 Affordable Housing Lender and the #1 Commercial Mortgage Servicer.

Commercial Mortgage Servicing (CMS) is the industry leader and provider of real estate loan servicing in the United States, with global locations in India.  CMS provides the best in class mortgage servicing for a variety of third party customers and stakeholders, including Commercial Mortgage Backed Securities (CMBS), Mortgage Backed Securities (MBS), US Government-Sponsored Entities (GSE), US Department of Housing and Urban Development (HUD), Interim Lenders, Specialized Warehouse Lenders, and Secondary-Market Lenders.  CMS also provides loan and portfolio level asset management for SRE/Real Estate Capital markets (RECM) balance sheet loans and loan and facility level asset management for Commercial Mortgage Loan Finance (CMLF). Services include:  payment and escrow processing, cash and treasury management, asset management and surveillance - loan covenants, borrower consent requests, and investor reporting and collateral administration.

The Insurance Operations Analyst 5 is responsible for initiating and responding to communication from customers, insurance agents, external vendors and internal personnel, regarding the insurance coverage on loans.  This position provides support to the Insurance Team within the Multifamily Capital Group in Commercial Mortgage Servicing.  

• Conducts quality assurance reviews and/or analytical document reviews.
• Manages insurance requests from Freddie Mac by obtaining & updating ICT with new insurance coverages.  
• Issues insurance deficiency letters for mortgage clauses/loans not within compliance on new securitized deals and loans with outstanding issues. 
• Reviews loan data integrity reports, ensuring all procedures are in compliance with agency, internal controls, and company policies.  
• Acts as an escalation point for loan servicing specialists to resolve issues and provide training.  Answers questions pertaining to insurance, research and analyze problems and recommending solutions.
• Research, compile, and perform complex analysis on function’s most critical operational data, including reading, interpreting, and researching reports and complex real estate commercial mortgage documents  (e.g., closing reviews, insurance certificates, promissory notes, deeds, loan agreements, leases, legal, appraisal, and title information).  
• Collaborates with Risk & Management team to resolve analyze Quarterly Subservicer Reports.
• Utilize specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis to management and the team.
• Assist with auditing the compliance of insurance certificates/policies.
• Collaborates with management in the formulation of work procedures, policies and methods to ensure compliance with Wells Fargo, investor, regulatory, and business policies. 
• Analyze production reports and assist with delegating workflow to optimize production with the team and vendor operations. 
• Handles special projects that primarily impact his/her functional area or specific department. 
• Collaborate with asset managers, and business partners, while ensuring quality customer service is provided to internal/external customers. 
• Conduct quality assurance of loans to ensure process and procedures for securitized deals.
• Identify and present recommendations for procedural modifications to management.   Additional responsibilities include supporting management with miscellaneous functions, within the Insurance Team. 

The Operations Analyst 5 completes similar work for the Audit function, including daily assignment of work in ITAC.  Lead level responsibilities include coordinating ad-hoc projects, special audit requests, escalations, completing an analysis of this work, acting as point of contact when manager is out of the office for escalations.  Reviewing and communicating to the team changes in process and procedures.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. 

• 7+ years of operations analysis experience demonstrated through work or military experience
• 5+ years of insurance experience

• Ability to research, compile, and perform complex analysis on critical operational data
• Extensive knowledge and understanding of operations policies and procedures
• Ability to independently develop strategic recommendations on operational data
• Ability to partner with, and lead other functions on operations-related projects
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Leadership skills
• Advanced Microsoft Office skills
• 2+ years of quality assurance experience
• 3+ years of commercial real estate experience
• Customer service experience
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a team environment
• Advanced troubleshooting skills
• Knowledge and understanding of property and casualty insurance
• Outstanding problem solving skills
• Strong analytical skills including analysis of financial metrics
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills
• Strong presentation skills
• Leadership experience
• Experience delivering results in a fast-paced, deadline driven environment
• Property and casualty insurance customer service experience

• Experience in supporting multiple functions and projects.
• Possess expert-level technical, analytical, and critical thinking skills.  
• Knowledge of Blanket Insurance and multi-layer insurance policies, Self-insured Retention programs.
• Familiarity with insurance terminology and related loan documents.

• Ability to work additional hours as needed

NC-Charlotte: 550 S Tryon St - Charlotte, NC

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.