Job Title: Candidate Care Coordinator
Site Locations: Tampa, FL 33634
Duration: 06 months
Work Schedule: Mon-Fri 8am-5pm
Comments: must be 50% onsite in Tampa.
Top Skills
- This is not a recruiter or Talent Acquisition role, but that experience is plus, this an onboarding role
- Profile of fresh graduates- someone who has shown interests in clubs or interns or supporting community, holds the organizational and communication skills.
- Manages the pre boarding journey of the external candidates (pre-employment screening, i9 verification)
- Troubleshoot system, make sure if the candidate doesn’t receive any tools (Workday, ServiceNow)
- Work closely with Hiring Manager and Recruiters
- This role will support Latin America, USA, and Canada
- Bilingual is preferred but not required (Spanish, Portuguese or French)
- Provide good candidate experience to candidates
- Immigration Requisition- Manage the overseas candidates, by working closely with Immigration team
- Will be handling 40-50 candidates at a time once the offer accepted by the candidates
- Open to junior candidates as they’ll be trained on Workday, but someone who already has an experience is a plus
Summary:
The Candidate Care Coordinator supports the Talent Acquisition (TA) Service Model by facilitating pre-employment activities for the Americas with a focus on compliance, efficiency, and dynamic, positive Candidate and Hiring Manager experiences. Manages cross-functional escalations. May participate in process improvement activities and programmatic changes.
Responsibilities:
Supports overall TA pre-employment activities, including:
- Facilitates applicable pre-employment screenings including background checks following self-adjudication practices, drugs screens, medical mandates, and motor vehicle reports.
- Initiate I-9 & E-Verify right to work processes along with providing administrative support for immigration team.
- Cross-functional partnership providing TA guidance and problem-solving support and includes but not limited to assigned RBU TA Leads/TA Team, TA Compliance, HR People Services, HR Workforce Experience, IT.
- Manages Digital Onboarding Experience for candidates and represents TA in enhancements and troubleshooting issues.
- Answers Candidate and Hiring Manager inquiries and uses urgency and sound judgement to resolve problems.
- Problem-solves technical issues in Workday and other TA systems for internal TA partners.
Process Improvement activities, including:
- Participation on Talent Acquisitions Enablement project teams, including global projects.
- Process mapping, documentation, and presentation.
Preferred Skills and Qualifications:
- Spanish, Portuguese or French speaking and writing skills is a plus but not required
- 1+ years of HR Admin/Support Experience, with experience in Talent Acquisition preferred
- Knowledge of Applicant Tracking Systems (ATS) required; experience with Workday ATS and scheduling experience preferred
- Understanding of US visas (i.e. H-1B, L-1, TN, F-1, etc.) specifically around compliance and tracking of cases.
- Understanding of the multiple phases of employment sponsored green card applications, specifically PERM LCA postings & recruitment campaign.
- Self-starter who works efficiently and is comfortable managing several different projects and priorities
