On Call Events & Operations Team Member - Holland Civic Center Place

ON CALL EVENTS & OPERATIONS TEAM MEMBER - Holland Civic Center Place

HCC SFM, LLC

LOCATION: Holland MI

DEPARTMENT: EVENTS & OPERATIONS

REPORTS TO: EVENTS MANAGER & OPERATIONS MANAGER

STATUS: PART-TIME ON CALL (NON-EXEMPT)

ABOUT THE COMPANY:

Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events & Operations Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings. This position is on call and is not guaranteed a certain number of hours per week.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Setup rooms with tables and chairs according to floorplan.
• Selling concessions and bar items and use a cash register
• Assisting in clean up of the facility after events
• Bussing and serving tables
• Tear down rooms after events including stacking chairs and tables
• Vacuum the facility when needed
• Polishing silverware and glassware
• Serving drinks from an outdoor tent during outdoor events
• Stock concessions and bar with items needed
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Must be 18 years or older
• Must be available evenings and weekends
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others and have strong work ethic
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a cash register, credit card machine.
• Facility has intermittent noise

PREFERRED:

• Customer service experience
• Event experience