Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Job responsibilities
Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis
Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..
Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Required qualifications, capabilities, and skills
5+ years’ experience in the payments industry or a related technology field is required.
3+ years in an engineering or related technical role with integrated solutions required.
Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Preferred qualifications, capabilities, and skills
Developed knowledge of the product development life cycle
Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.
Bachelor’s degree in computer science or a related technical field is preferred.
Experience executing operational management and change readiness activities.
