Office Services Coordinator – On-site North Reading-Woburn, MA
About the Role:
CBRE is an equal opportunity employer that values diversity.
Provides administrative and liaison support to department(s) and office location(s). Provides support for reception and guest services, mail services, phone, meeting rooms and location services.
What You’ll Do:
Receives and directs incoming communications to appropriate personnel via email and client-based software channels. Maintains client-based software applications for assigned locations.Greets and announces clients, applicants, tour groups and visitors. Follows security and client procedures for recording employees, guests, suppliers and other visitors, daily.Assists security with employee badging process. Arranges escorts as needed. Issues visitor passes and validates parking access. Assists with EV charging station access. Manages fitness center access.Assists with scheduling and preparing meeting and conference rooms for internal and external requestors. Coordinates setup of conference/meetings rooms for outsourced specialty functions like outsourced fitness classes. Arrange video and/or web conference as needed.Delivers catering and provides support as neededCoordinates and manages outsourced fitness classes and occasional client specific social eventsPerforms general clerical duties associated with distributing office packages and mail as required.Uses tracking systems to record inbound and outbound courier, freight and mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.Orders supplies and other commonly used items for the locations, such as office supplies, equipment toner, printer paper, freight and shipping supplies etc. Stock areas as neededMaintains neat appearance in reception area and manages the lost and found processMaintains a file of services including transportation sources, accommodations, and referral contacts.May arrange convenience services for guests such as transportation.Performs other duties as assigned.No formal supervisory responsibilities in this position.
What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
functions.
Commercial Real Estate or Property Management experience preferred.
EDUCATION and EXPERIENCE
HS Diploma or GED required. 3 years of Front Desk, Concierge, customer service or other hospitality experience is preferred.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.
CBRE Employee Benefits
Comprehensive medical, dental, vision
Disability benefit program
401k company matching
Paid time off and holidays
Company paid life insurance
Pet insurance
Paid parental leave
Why CBRE?
We invest in our employees’ development. The core of our strategy is the view that development happens through three key activities: on-the-job learning, coaching and formal training. We provide employees with resources that support them in developing skills to enhance performance in their current role as well as for future roles.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $60,000 annually and the maximum salary for this position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
Successful candidates may also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.