Office Manager

Role Description

This role plays a central part in supporting HAC’s inspection programs and internal operations by combining administrative leadership, inspection program administration, software support, financial coordination, and office management responsibilities to ensure efficient and high-quality service delivery.

The Office Manager oversees administrative team performance and ensures KPIs are met, while managing client accounts, project workflows, billing coordination, and inspection program activities to maintain timely and accurate service. This role also supports inspectors and clients, provides troubleshooting and escalation for software systems used in the field, and ensures proper onboarding and setup for both clients and inspectors.

In addition, this position supports financial operations including invoicing, tracking program budgets, monitoring receivables, and coordinating with leadership on financial reporting and cost tracking. The role maintains data systems, reporting processes, and overall office operations, while serving as a key operational resource who can step in as needed to maintain continuity and program performance.

Qualifications

Required

• 3–5+ years of experience in office management, operations, or administrative leadership
• Strong organizational and project management skills
• Experience managing workflows, deadlines, and team performance
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience working with municipalities, utilities, or regulatory programs
• Familiarity with inspection programs, compliance environments, or field operations
• Experience with CRM systems, databases, or program tracking software
• Experience supporting or troubleshooting software systems
• Experience with invoicing, billing, or financial tracking

Key Competencies

• Accountability and ownership
• Attention to detail and data accuracy
• Ability to troubleshoot and resolve issues proactively
• Strong interpersonal and client service skills
• Ability to manage financial tasks with accuracy and consistency
• Ability to foster a positive, collaborative, and productive work environment that supports team engagement and performance
• Flexibility to adapt and support evolving operational and financial needs