Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.
Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets
Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments
Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls
Coordinate all maintenance requests between supervisors, locksmith and engineering departments
Track and record all loaned items, generate a report of missing items for the Executive Housekeeper
Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed
Recording all sick calls, late calls and early outs
Perform related duties as assigned by supervisor