We are seeking a professional, customer-focused Office Assistant to support a local Homeowners Association in Montclair, VA. If you are someone who enjoys data entry and customer service, this is the job for you!
Location: Montclair, VA Pay Rate: $24.00 – $26.00 per hour Assignment Duration: 8 to 12 weeks (Starts April 20th) Schedule: Monday – Friday, 8:30 AM – 5:00 PMResponsibilities:
Act as the primary point of contact for residents via phone, email, and in-person visits. Resolve issues regarding late fees, payment disputes, and account status with a professional and empathetic approach.
Review homeowner ledgers and monthly accounting reports to identify errors. Ensure payments are up-to-date and late fees are assessed correctly (note: deep accounting expertise is not required, but comfort with numbers is essential).
Compile and digitize monthly board packets, gathering various documents into a cohesive format.
Attend one monthly Wednesday evening board meeting (starting at 6:30 PM) to take formal minutes. Flexibility for a later start the following morning could be discussed.
Code office invoices, maintain digital and physical files, and utilize Microsoft Excel and Adobe for daily reporting and document management.
Qualifications:
High level of "people skills" with the ability to remain calm and professional when dealing with frustrated or unhappy callers.
Exceptional written and verbal communication skills for drafting professional emails and capturing accurate meeting minutes.
Competency in Microsoft Excel (basic data entry/sorting) and Adobe (merging/editing PDFs).
Ability to spot discrepancies in ledgers and manage multiple administrative deadlines.
